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Help Support Jobs (NOW HIRING)

VSolvit

HELP DESK SUPPORT 3

Ventura, CA · On-site

$65K - $80K/yr

The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud users and Mission Owners. This role serves as the first point of contact for users experiencing ...

Bost Inc

Direct Support Professional

Booneville, AR · On-site

$13.25/hr

Description Bost is excited to announce that we are seeking full time DSPs to work directly with individuals and their families to help support and maximize the individual's quality of life by ...

Bost Inc

Direct Support Professional

Fort Smith, AR · On-site

$14/hr

Bost is excited to announce that we are seeking part time DSPs to work directly with individuals and their families to help support and maximize the individual's quality of life by providing in home ...

INSPYR Solutions

Help Desk Support: II

Port Arthur, TX

$17.50 - $23.50/hr

Position Overview We are seeking a skilled Help Desk Support Specialist to provide first-level IT support for end users across hardware, software, and network environments. This role is responsible ...

Bost Inc

Direct Support Professional

Fort Smith, AR · On-site

$14/hr

Job Type Part-time Description Bost is excited to announce that we are seeking part time DSPs to work directly with individuals and their families to help support and maximize the individual ...

Bost Inc

Direct Support Professional

Rogers, AR · On-site

$14/hr

Bost is excited to announce that we are seeking full time DSPs to work directly with individuals and their families to help support and maximize the individual's quality of life by providing in home ...

Cni

Help Desk Support Specialist

Colorado Springs, CO · On-site

$21 - $27/hr

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for ...

Qualcom Talent Management

Help Desk Support Agent

Trenton, NJ · On-site

$17 - $21.75/hr

As a part of the Help Desk Team, you will be responsible for delivering support to the users in our stores. The objective is to record incidents in our ticketing system and resolve them. Unresolved ...

Bost Inc

Direct Support Professional

Fort Smith, AR · On-site

$13.45/hr

Bost is excited to announce that we are seeking part time DSPs to work directly with individuals and their families to help support and maximize the individual's quality of life by providing in home ...

ASHLINGS RESIDENTIAL VILLA INC

Be Seen First

Direct Support Professional/Caregiver

Costa Mesa, CA · On-site

$17 - $20/hr

You will help support clients with a variety of daily living skills, personal care needs, meal service, light housekeeping, companionship, transportation (in company car) to medical visits. You must ...

Bost Inc

Direct Support Professional

Fort Smith, AR · On-site

$14/hr

Job Type Part-time Description Bost is excited to announce that we are seeking part time DSPs to work directly with individuals and their families to help support and maximize the individual ...

Bost Inc

Direct Support Professional

Fort Smith, AR · On-site

$15/hr

Job Type Full-time Description Bost is excited to announce that we are seeking full time DSPs to work directly with individuals and their families to help support and maximize the individual ...

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Help Support information

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How much do help support jobs pay per hour?

As of May 30, 2026, the average hourly pay for help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Support professional, and why are they important?

To thrive as a Help Support professional, you need strong problem-solving abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as certifications such as CompTIA A+ or ITIL, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth operation of support services.

How does a Help Support professional typically collaborate with other departments to resolve customer issues?

Help Support professionals often act as a bridge between customers and various internal teams, such as technical support, product development, or billing. When a customer inquiry requires specialized expertise, Help Support staff will escalate the issue, provide detailed context, and coordinate follow-up to ensure a timely resolution. Effective communication and documentation are essential, as is the ability to advocate for the customer while aligning with internal processes. This collaborative approach not only resolves issues efficiently but also contributes to ongoing improvements in products and services.

What are help support jobs?

Help support jobs involve assisting customers or users with questions, problems, or issues related to a product, service, or software. Professionals in this field may work through phone, email, chat, or in-person to provide technical support, troubleshooting, and guidance. Their primary responsibility is to ensure customer satisfaction by resolving issues quickly and efficiently, often using specialized knowledge or access to company resources. Help support roles are critical for maintaining positive customer relationships and improving overall user experience.

What is the difference between Help Support vs Customer Service Representative?

AspectHelp SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; sometimes additional training
Work EnvironmentTechnical support centers, online chat, phone supportCall centers, retail, online platforms
Industry UsageIT, tech companies, software providersRetail, telecom, service industries
Common Search IntentTechnical help, troubleshooting, product supportCustomer inquiries, issue resolution, service info

Help Support roles focus on technical troubleshooting and resolving product or service issues, often requiring specific certifications. Customer Service Representatives handle general customer inquiries and service-related questions, typically in retail or service sectors. While both roles involve assisting customers, Help Support is more technical, whereas Customer Service is broader in scope.

More about Help Support jobs
What job categories do people searching Help Support jobs look for? The top searched job categories for Help Support jobs are:
Help Support jobs near you
Infographic showing various Help Support job openings in the United States as of May 2026, with employment types broken down into 62% Full Time, 34% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Direct Support Professional

339882 Bost Inc

Fort Smith, AR • On-site

$14/hr

Part-time

Posted 21 hours ago

Job description

Description:

Bost is excited to announce that we are seeking part time DSPs to work directly with individuals and their families to help support and maximize the individual’s quality of life by providing in home assistance with activities of daily living, such as meal preparation and planning; medication administration; and personal care. DSPs also facilitate community involvement by accompanying individuals on outings in the community or providing transportation to work or other activities. In addition, DSP’s support therapeutic and behavioral plans in partnership with clinical staff to enhance the quality of life.


Workdays/Hours: Saturday through Sunday 8:00 AM-8:00 PM

Pay Rate: $14.00/hr

Please Reference the following Job number on the application Job #:1465

Apply at:

5812 Remington Circle, Fort Smith, AR 72903 ATTN: Travis Nellis

Or

www.bost.org/careers

EOE/M/F/Disability/Veteran

Due to the volume of applications that we receive, only those candidates selected for interviews will be contacted

Requirements:
  • High school diploma/GED
  • Valid driver’s license and vehicle insurance
  • Pass a background check, reference check and drug screening.

Apply