Korean Bilingual - Call Center Representative

Kheir Clinic

Los Angeles, CA

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

ASSIGNMENT SUMMARY

The Call Center Representative (CCR) will perform and oversee daily operations of the call center for the Clinic. The CCR will be the first point of customer service contact for incoming calls and will assist with various duties related to appointment scheduling and patient recall.

MINIMUM QUALIFICATIONS

• 1-3 years experience as a receptionist or related customer service position.

• Ability to interact effectively and in a supportive manner with persons of all
backgrounds.

• Excellent telephone skills and etiquette.

• Abide by clinic confidentiality policies and procedures.

• Ability to handle multiple tasks and work well under pressure.

• Bilingual English/Korean REQUIRED.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Schedule and confirm appointments for patients. Schedule follow-up appointments, if
needed.

• Answer multiple phone lines and give information to callers or route calls to
appropriate staff member; take messages when staff member is unavailable to take the
call.

• Ensure HIPPA Compliance.

• Maintain updated and accurate patient information.
• Direct patient complaints and concerns to supervisors in a timely manner.

• Participate in staff and educational meetings.

• Other duties as assigned.

Company Description

Our Mission | Providing culturally and linguistically-sensitive
quality primary health care and human services
to the uninsured and underserved of Los Angeles since 1986.

Our Mission | Providing culturally and linguistically-sensitive quality primary health care and human services to the uninsured and underserved of Los Angeles since 1986.