Inside Sales Rep

Job Title: Inside Sales Representative

Reports to: Inside Sales Lead

Location: Tehachapi, CA

Employment type: Full-time

About Us

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike. Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.

In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts on building world-class fiber networks and offering gigabit internet service to communities throughout California.

What You’ll Do

• Manage incoming calls and outbound call campaigns
• Meet and/or exceed monthly sales goals
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information when using our CRM and other software as provided
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep detailed records of customer interactions, process customer accounts, and file documents
• Follow the Sales team procedures, guidelines, and policies
• Participate in outbound call campaigns and attend outside sales events (travel required)
• Basic troubleshooting of internet/tv/phone service
• Other duties as needed

What You’ll Bring

• High school degree
• 1 + year of sales experience
• Spanish a plus
• Working knowledge of CRM systems and practices
• Strong phone contact handling skills and active listening
• Ability to work under pressure
• Proven track record of successfully managing customer relationships
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with MS office and phone systems
• Ability to travel (5%)

As part of our Team, You’ll Enjoy

• Working to bridge the digital divide between rural and urban areas, providing much-needed services to those who don’t have access to reliable internet
• Working for a company that appreciates its employees; every member of the Race team is a part of a collaborative family
• Full benefits package that includes medical, dental, vision life, and 401 (k)
• Employer-matched 401k plan

Race Communications is an equal opportunity employer!