Temporary Customer Service Agent - Starting Pay $18.00/hr - Remote

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title

Temporary Customer Service Agent - Starting Pay $18.00/hr - RemoteJob Description

Prime Therapeutics' mission is to make health care work better by helping people get the medicine they need to feel better and live well. If you have a passion for helping others and an interest in the health care industry, we want to talk to you about our opportunity!

As a Member Service Specialist, you would be a part of our 100% remote Call Center team and responsible for interacting with Prime members, pharmacies and doctors' offices; providing support and assistance with order processing and general account benefit questions. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a Temporary work from home position. We're looking for agents to start January 3rd, 2023 and stay with us through March 3rd, 2023. There is also potential to be hired on full time (with benefits!) depending on performance and business needs.

What we provide:

• 100% work from home opportunity, all necessary equipment shipped to you
• Paid 2 week training program
• 40 hour work weeks, consistent schedules
• A welcoming and supportive Call Center team
• Opportunities to grow your career within Prime

Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Contact Center experience
• Some college coursework
• CPhT certification
• Fluency in another language (Spanish)
• Pharmacy Benefit Management or other Healthcare experience
• Work from home (remote) experience (where applicable)

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

Reports to Supervisor in the Contact Center

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.