Customer Service Representative

We are looking for an energetic Client Service Representative to join our team and help us grow while providing a superior customer experience.

As a Client Service representative, you will:

• Follow a detailed process to assess new client's eligibility and start new applications
• Work with our team to develop disability cases for our clients
• Follow-up on client's payments and invoices
• Communicate with current clients regarding their ongoing case
• Communicate with medical professionals' offices by fax and phone

Requirements:

• A minimum of 2 years of proven office-based customer service experience (Retail experience DOES NOT apply)
• Excellent verbal and written communication skills (Bilingual is a huge plus)
• Experience with high-volume phone-based customer support
• Must be able to work independently & multi-task
• Must possess excellent organizational skills
• Customer Focused – Must have superior listening and customer service skills in order to provide our clients with the highest quality of service.
• Enthusiastic personality - Must be passionate about helping people and have a positive personality.
• Ability to be empathetic and understand each customer's situation and circumstances

Good to have:

• Experience with medical-related work
• Understanding of medical terminology
• Bilingual (English & Spanish) writing and reading are a big plus
• Medical office or medical-related experience is a plus.