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64 Cummins Technical Support Associate Jobs Hiring Near You

Kiongroup

Technical Support Associate

Grand Rapids, MI

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kion Group AG

Technical Support Associate

Grand Rapids, MI · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Wealth Inc

Technical Support Associate

About the Role We're looking for a technically fluent Support Associate to join our growing support ... Serve as the technical escalation point for complex client issues - diagnosing, reproducing, and ...

Cintas

Technical Support Associate

Mason, OH

Requisition Number: 228247 Cintas is seeking a Technical Support Associate to provide customer service to both our internal partners and our external customers through various activities.

Cintas

Technical Support Associate

Mason, OH · On-site

Requisition Number: 228247 Cintas is seeking a Technical Support Associate to provide customer service to both our internal partners and our external customers through various activities.

HUB

Technical Support Associate

Wilmington, MA · Hybrid

$20.51 - $35.76/hr

We are looking for a Technical Support Associate to join our Commercial Lines team on a Hybrid work schedule. SUMMARY OF RESPONSIBILITIES: As a Technical Support Assistant, you will be responsible ...

Wyrestorm

Technical Support Associate

Round Lake, NY · On-site

Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively ... Associates in an IT or AV related field. * 2 years experience in a AV or IT installation. * AV ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support Managed Services initiatives * - Managed Services site architecture and infrastructure programs * Mentor on-site technical account associates and transfers skills that will enable the AA to ...

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Cummins Jobs Information

What is it like to work at Cummins?

Cummins is a company that values diversity, equity, and inclusion, with a culture that emphasizes collaboration, innovation, and community involvement. The company has a global presence with a diverse range of roles, from engineering and manufacturing to sales and customer support, and offers a dynamic work environment with opportunities for professional growth and development. Working at Cummins may appeal to candidates who are passionate about making a positive impact on the environment and society, as the company is committed to powering a more sustainable future through its products and services.

Do workers at Cummins get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 89 people who took the Breakroom Quiz between June 2025 and June 2026.

Does Cummins pay people when they’re sick?

Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 104 people who took the Breakroom Quiz between June 2025 and June 2026.

At Cummins, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
35% of people say they have to use vacation days when they’re out sick.
Based on data from 96 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Cummins affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 98 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Cummins?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 105 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 100% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Cummins worry about hours?

Most people don’t worry about getting enough hours.
70% of people report they don’t worry about getting enough hours.
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Cummins workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Cummins workers to change shifts?

Some people find it hard to change shifts.
48% of people report that it’s hard to change shifts if they need to.
Based on data from 88 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to get time off at Cummins?

Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 101 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Cummins managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Cummins spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Cummins?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 100 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Cummins job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Cummins good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 53 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Cummins feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 96 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Cummins get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 99 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Cummins?

Most people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 103 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Cummins enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 92 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Cummins recommend working with their team?

Only some people recommend working with their team.
40% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 107 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Cummins?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 100 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Cummins?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 104 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Cummins’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 102 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Cummins is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 100 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Technical Support Associate jobs?
What are the most popular jobs at Cummins?
What are the most popular categories at Cummins?
Infographic showing various Technical Support Associate job openings at Cummins in the United States as of June 2026, with employment types broken down into 92% Full Time, 1% Part Time, 1% Temporary, 5% Nights, and 1% Summer. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Technical Support Associate

Kiongroup

Grand Rapids, MI

$65K - $80K/yr

Full-time

Posted 16 days ago

Job description

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.
Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to jobdiscipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
Receives a moderate level of guidance and direction.
Continuously analyzes and optimizes the utilization of methods, tools or systems.
Problems faced are difficult but typically not complex.
Plans recurring processes and solves immediate issues or problems.
Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:
What We Offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Technical Support Assistance

  • Support frontline teams by researching and documenting solutions for common issues.
  • Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
  • Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).


Documentation & Knowledge Management

  • Create and maintain knowledge base articles and troubleshooting guides.
  • Ensure all service activities are properly logged and documented for compliance.
  • Assist in developing training materials for new processes and tools.


Customer Support Coordination

  • Provide status updates to customers on non-critical issues when required.
  • Support communication between technical teams and customers for data-driven insights.
  • Help ensure customer satisfaction through accurate and timely information.


Continuous Improvement

  • Participate in process improvement initiatives using Lean or Six Sigma principles.
  • Suggest automation opportunities for reporting and ticket management.
  • Contribute to system reliability and performance improvement projects.


Qualifications:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.
  • Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
  • Basic understanding of automated systems and ERP platforms.
  • Excellent analytical, organizational, and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Apply