About Ytech
Sourced by ZipRecruiter
Industry
Real estate
Company size
51 - 200 Employees
Headquarters location
Miami, FL, US
Year founded
2006
Job description
IT SUPPORT SPECIALIST:
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:
- Performance of or support of diagnosing and resolving problems in response to customer reported incidents,
- Planning and analysis of work processes,
- Researching and reporting trends and patterns of problems,
- Developing training materials and performing computing/information system training sessions,
- Developing and maintaining problem tracking databases,
- Installing, troubleshooting, and maintaining hardware and software,
- Performing backup and recovery operations,
- Maintain property accountability for all IT equipment and software,
- Conduct full and spot inventories of IT equipment as requested by the Project Manager,
- Consulting with users to identify needs and requirements,
- Conducting feasibility studies and trade-off analyses,
- Preparing business cases, and
- Ensuring the rigorous application of information security/Cybersecurity policies, principles, and
IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.
IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load/maintain tables when requested.
Minimum Experience:
- Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
- IT Support Specialists are IAT-II positions required to meet IAT and CE certification requirements and shall be certified as Help Desk personnel.
DoD Approved 8570 Baseline Certification:
Category IAT Level II Computing Environment:
- Computing Environment Cert Cybersecurity/IA Role/Function: Workstation Admin D Account (TBD at the Task Order level)
Security/Certification Requirements:
Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission
ytech.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Specialist?
A: To succeed as an IT Support Specialist, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with helpdesk software and ticketing systems, and knowledge of common hardware and software troubleshooting techniques. Additionally, strong soft skills such as effective communication, problem-solving, and patience are essential for resolving user issues and providing excellent customer service. These technical and soft skills enable IT Support Specialists to efficiently diagnose and resolve technical issues, build trust with users, and contribute to a positive and productive work environment.
Q: What is the career path for a IT Support Specialist?
A: A typical career path for an IT Support Specialist involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Support Specialist or Technical Support Engineer, and eventually to senior roles like Senior Support Engineer, Technical Lead, or IT Operations Manager. Key opportunities for skill development and professional growth in this role include learning about network administration, cybersecurity, cloud computing, and project management, as well as developing strong communication and problem-solving skills. Long-term career prospects for IT Support Specialists may include transitioning into specialized roles like IT Project Manager, Cybersecurity Specialist, or even pursuing a career in IT consulting or sales.
