Account Manager

WOW BAO is hiring an ACCOUNT MANAGER for our team in Chicago! At least three years of experience as an ACCOUNT MANAGER or similar relevant position required. This role is on-site in our River North office.

Innovative. Fast Pace. Growth.Wow Bao has once again been recognized as a 2023 Fast Casual Top 100 Movers & Shakers!

Ranked no. 1 in 2019 and 2022, we are the only brand to have taken home the honor more than once. This year we were privileged to be ranked no.

4, and the leading Asian fast-casual concept. At Wow Bao, we believe that every day deserves a big, bold serving of WOW. So we've made it our mission to shake up the sea of sameness and bring a fresh, exciting new spin to the fast-casual experience.Join the fastest growing Asian virtual kitchen concept in the US.

Our virtual kitchen concept has launched 600+ locations and growing!Wow Bao is an innovative Asian fast casual restaurant that fuses superior hospitality and industry leading technology to deliver signature flavors "at the speed of life." Our menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao - steamed hot Asian buns with a variety of savory and sweet fillings. We foster a culture of caring.Whether it's our guests or our employees, we put people first. We strive to inspire, to motivate, and to appreciate one another every day.

We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.Equal Opportunity EmployerPosition Summary:The Account Manager will fill a key position as the liaison / main point of contact between Wow Bao and a number of dark kitchen restaurant operators.RequirementsESSENTIAL FUNCTIONS:(Other duties may be assigned as needed) Must be willing and able to do the following: The Account Manager will be responsible for onboarding dark kitchen locations on the Wow Bao platform. This requires, and is not limited to, coordinating operations, supply chain, marketing, and training between Wow Bao and all new dark kitchen accounts and managing opening checklists towards go-live dates The Account Manager will be responsible for the ongoing success of their designated accounts.

In this capacity, the Account Manager is expected to monitor and drive certain key performance metrics (e.g., weekly sales) at the account and unit-level and maintain a continuous line of communication with each dark kitchen account regarding sales performance, marketing strategies, inventory levels, additional training requirements, and any other operational needs The Account Manager will be the liaison between Wow Bao's internal teams and the relevant stakeholders at each dark kitchen account Perform calmly and effectively in a fast-paced work environment Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook Other tasks and projects assigned as needed ABOUT YOU: Solution oriented: Where some see problems, you think through solutions & translate high-level goals into actionable plans Self-starter: a bias towards action and are able to thrive in a fast-paced, constantly changing work environment Forward thinking: you see around corners & are always thinking of ideas on how to help improve processes Ownership mentality: you roll up your sleeves and do whatever it takes to make things successful Relationship builder: you obsess over our partners and you're laser focused on building deep and meaningful relationships with them REQUIRED EXPERIENCE/SKILLS: At least three years of experience as an Account Manager or similar relevant position required Experience in the restaurant technology sector is preferred Excellent project management skills Excellent interpersonal skills with a proven ability to create and maintain positive working relationships with enterprise as well as small customer accounts Excellent verbal and written communication skills Excellent organizational skills and attention to detail Proficient with Microsoft Office Suite Experience with Salesforce CRM is preferred Experience with Tableau is preferred Partake in a professional and positive work environment Physical Demands: Prolonged periods sitting at a desk and working on a computer Moving safely through all areas of the restaurant, which may include stairs and uneven or slick surfaces Working in confined spaces of varying noise and temperature levels Lifting and moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds Benefits Health Insurance 401(k) Retirement Plan Voluntary Life Insurance, Short-Term Disability, Long-Term Disability Paid Time Off Paid Sick Leave Employee Restaurant Discounts and Employee Meals Pre-Tax Commuter Benefits Employee Discount Programs Training, Development and Advancement Opportunities Employee Assistance Program We foster a culture of CARE Growth & transfer opportunities; we love it when people grow at Wow Bao! Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.