About Three Rivers Casino Resort
Sourced by ZipRecruiter
Industry
Gambling activities
Company size
201 - 500 Employees
Headquarters location
Florence, OR, US
Year founded
2004
$19/hr
Part-time
Posted 11 days ago
Job description
Starting Wage: $19.00 hour
The Telephone Specialist is responsible for answering all incoming calls providing excellent guest service, answering questions promptly and ensuring all guest Hotel needs are met.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
EXPERIENCE, EDUCATION AND ELIGIBILITY
PHYSICAL REQUIREMENTS
SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 "Be Kind. Always." Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
The Telephone Specialist is responsible for answering all incoming calls providing excellent guest service, answering questions promptly and ensuring all guest Hotel needs are met.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Promptly answers all incoming phone calls using a multi-line phone, making reservations as needed as well as assisting guests with any questions or concerns.
- Remains current on room rates, room availability, emergency procedures, property events and local attraction information.
- Provides information and explains Players Club benefits, property amenities and marketing programs to our current and future guests.
- Remains informed of all current food outlet hours and assists with making reservations as needed.
- Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
- Ensures guests' profiles are properly noted in rGuest for action by the appropriate hotel department prior to check-in.
- Maintains confidentiality and discretion in communications of Team Member and guest's personal information.
- Other duties as directed by management.
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
EXPERIENCE, EDUCATION AND ELIGIBILITY
- Minimum age requirement for this position is 18 years old.
- High School Diploma or equivalent preferred.
- General understanding of computer programs, including all windows applications required.
- High level communication and telephone skills required.
- Ability to operate multi-line phone.
- Hotel or Players Club experience preferred.
- Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
- Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
- Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
- Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
PHYSICAL REQUIREMENTS
- Must be able to sit, stand and/or walk for up to 10 hours.
- Must be able to carry, reach, twist, bend and squat frequently.
- Must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance as needed.
SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 "Be Kind. Always." Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
threeriverscasino.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Hotel Desk Clerk?
A: To succeed as a Hotel Desk Clerk, key technical skills include proficiency in hotel management software, knowledge of room types and amenities, and ability to process transactions accurately. Soft skills such as excellent communication, problem-solving, and interpersonal skills are also crucial, as they enable Desk Clerks to handle guest inquiries, resolve issues, and provide exceptional customer service. By combining these technical and soft skills, Hotel Desk Clerks can deliver a seamless guest experience, build loyalty, and support the hotel's overall success, ultimately contributing to their own career growth and advancement opportunities.
Q: What is the career path for a Hotel Desk Clerk?
A: A Hotel Desk Clerk typically starts as an entry-level position, progressing to roles such as Front Desk Agent or Receptionist, where they develop skills in customer service, communication, and hotel operations. As they gain experience, they may move into mid-level positions like Assistant Front Office Manager or Guest Services Coordinator, where they oversee daily operations, manage staff, and improve guest satisfaction. Senior roles, such as Front Office Manager or Director of Front Office, often involve strategic planning, budgeting, and leading teams, providing opportunities for long-term career growth and advancement in hospitality management.
