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Hotel Desk Clerk Jobs (NOW HIRING)

Hampton Inn & Suites Avon

Hotel Desk Clerk

Avon, IN · On-site

$12.50 - $15.25/hr

Hotel Desk Clerk No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the ...

Springhill Suites Sugarland

Hotel Desk Clerk

Sugar Land, TX · On-site

$12 - $14.75/hr

Hotel Desk Clerk No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the ...

Springhill Suites Sugarland

Hotel Desk Clerk

Sugar Land, TX · On-site

$11.75 - $14.25/hr

Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details As Hotel Desk Clerk ...

Home2 Suites Bloomington

Hotel Desk Clerk

Bloomington, IN · On-site

$11.25 - $14/hr

Hotel Desk Clerk No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the ...

Hampton Inn & Suites Avon

Hotel Desk Clerk

Avon, IN · On-site

$12.50 - $15.25/hr

Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details As Hotel Desk Clerk ...

Springhill Suites Sugarland

Hotel Desk Clerk

Sugar Land, TX

$11.75 - $14.50/hr

Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details As Hotel Desk Clerk ...

Hilton Worldwide Holdings

Hotel Desk Clerk

West Lafayette, IN · On-site

$12.50 - $15.50/hr

Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details As Hotel Desk Clerk ...

Hampton Inn & Suites Avon

Hotel Desk Clerk

Avon, IN

$12.50 - $15.25/hr

Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details As Hotel Desk Clerk ...

Hampton Inn & Suites Avon

Hotel Desk Clerk

Avon, IN · On-site

$12.50 - $15.25/hr

Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details As Hotel Desk Clerk ...

Springhill Suites Sugarland

Hotel Desk Clerk

Sugar Land, TX · On-site

$11.75 - $14.50/hr

Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details As Hotel Desk Clerk ...

Hampton Inn & Suites Avon

Hotel Desk Clerk

Avon, IN · On-site

$12.50 - $15.25/hr

Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details As Hotel Desk Clerk ...

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Hotel Desk Clerk information

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How much do hotel desk clerk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for hotel desk clerk in the United States is $14.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $15.38 per hour, depending on experience, location, and employer.

What is a hotel desk clerk?

Hotel desk clerks, also known as front desk agents or receptionists, are employees who manage guest check-ins and check-outs, answer questions, make reservations, and handle payments at hotels. They are the first point of contact for guests and play a crucial role in providing customer service and ensuring a pleasant stay. Their duties also often include handling phone calls, coordinating with housekeeping, and resolving guest concerns or requests. Excellent communication and organizational skills are essential for this role.

What does a hotel desk clerk do?

A hotel desk clerk is responsible for greeting and helping guests at the front desk of the hotel. Your job duties include making reservations for hotel guests, coordinating the activities of cleaning staff and maintenance workers, checking guests in and out of the hotel, and collecting payment from guests. The qualifications for this career include a bachelor’s degree in hotel management, although some employers will accept lesser degrees or experience. You need to possess excellent customer service skills and have experience in the hotel industry.

What are the key skills and qualifications needed to thrive as a hotel desk clerk, and why are they important?

To thrive as a Hotel Desk Clerk, you need strong customer service skills, attention to detail, and at least a high school diploma. Familiarity with hotel management software (such as Opera or Maestro), reservation systems, and basic office equipment is typically required. Outstanding communication, problem-solving, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently managing guest check-ins and check-outs, resolving issues promptly, and ensuring a positive guest experience.

What are some common challenges faced by hotel desk clerks and how can they be managed effectively?

Hotel desk clerks often encounter challenges such as managing guest complaints, handling high check-in/check-out volumes during peak hours, and coordinating with housekeeping and maintenance teams. Effective communication, strong organizational skills, and remaining calm under pressure are essential to overcoming these challenges. Building familiarity with the hotel's booking system and local area can also help clerks provide better service and resolve issues quickly, leading to higher guest satisfaction and smoother operations.

What is the difference between Hotel Desk Clerk vs Front Desk Agent?

AspectHotel Desk ClerkFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, motels, resortsHotels, resorts, hospitality venues
Employer & IndustryHospitality industry, lodging servicesHospitality industry, lodging services
Common Search & ComparisonYesYes

Both Hotel Desk Clerks and Front Desk Agents work in the hospitality industry, handling guest check-ins, reservations, and customer inquiries. The roles are similar in credentials and work environment, often used interchangeably. The main difference is that 'Front Desk Agent' is a more common term in larger hotel chains, while 'Hotel Desk Clerk' may be used in smaller establishments. Both positions focus on providing excellent guest service and maintaining the front desk operations.

How much do hotel desk clerks make?

Hotel desk clerks typically earn a median hourly wage of around $12 to $15, which translates to approximately $25,000 to $31,000 annually for full-time work. Wages can vary based on experience, location, and the size of the hotel, and the role often requires strong customer service skills and familiarity with reservation systems.

Is being a hotel desk clerk hard?

Being a hotel desk clerk involves customer service, communication skills, and handling reservations and check-ins, which can be demanding during busy periods or late shifts. The job requires attention to detail, patience, and the ability to manage multiple tasks simultaneously, but it is generally considered manageable with proper training and experience.
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Hotel Desk Clerk jobs near you
Infographic showing various Hotel Desk Clerk job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,851 per year, or $14.4 per hour.

Hotel Desk Clerk

Hampton Inn & Suites Avon

Avon, IN • On-site

$12.50 - $15.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Hotel Desk Clerk

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered:

  • Incentives $
  • Employee Referral Program $
  • Paid Time Off
  • Paid Vacation (Full-Time)
  • Merit Increase $
  • 401k with Employer Contribution (Full-Time)
  • Medical, Dental, Vision (Full-Time)
  • Life Insurance (Full-Time)
  • Long-term/Short-term Disability (Full-Time)
  • Accident (Full-Time)
  • Critical Illness (Full-Time)
  • Cross-training Opportunities
  • Hotel Room Discounts

Our Hotel Desk Clerk makes a difference by:

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

As Hotel Desk Clerk, you will:

  • Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
  • Respond to and resolve guest requests
  • Secure payments, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities, and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Maintain confidentiality of all guests, proprietary information
  • Communicate any emergency, lost item, or theft to proper staff and/or authorities
  • Report maintenance problems, accidents, and safety hazards
  • Keep contingency lists in case of emergency and communicate and necessary messages
  • Protect company assets
  • Comply with all quality assurance expectations

To be a successful Hotel Desk Clerk, you need:

  • A professional demeanor
  • A warm and welcoming personality and must be able to engage easily and actively connect with others.
  • Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
  • Create confidence and trust, while communicating the right message at the right time.
  • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Be direct yet tactful and considerate of the audience.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Maintain awareness of undesirable people on premises.
  • Clean professional appearance.
  • Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements:

The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Schedule:

  • Flexible Shifts Available

-Morning/Evening/Night

-Weekends

-Full-Time/Part-Time

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

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