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Hotel Guest Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Hotel Guest Service Agent

Aurora, CO · On-site

$18.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

New

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well ...

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well ...

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA

$14.25 - $18/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$13.75 - $17.50/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic ...

Commonwealth Hotels

Guest Service Agent

Tampa, FL · On-site

$14.25 - $18/hr

Suites Tampa Riverview Brandon is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. About Us: At Hampton Inn amp; Suites Tampa Riverview-Brandon, we ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Guest Service Agent

Tampa, FL · On-site

$13.75 - $17.25/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at Hampton Inn & Suites Tampa Riverview Brandon offers the chance to be part of a dynamic ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$20 - $22/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: The Docent's Collection in Portland's historic Old Port ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Guest Service Agent

Tampa, FL · On-site

$14.25 - $18/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at Hampton Inn & Suites Tampa Riverview Brandon offers the chance to be part of a dynamic ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$15.50 - $19.75/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: The Docent's Collection in Portland's historic Old Port ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO · On-site

$17.50 - $18/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ... at the SpringHill Suites Denver at Anschutz Medical Campus offers a rewarding opportunity to be ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Memphis, TN

$13.50 - $17/hr

The Courtyard Memphis East Bill Morris Parkway is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent. About Us: Working at the Courtyard Memphis East Bill Morris ...

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How much do hotel guest service agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for hotel guest service agent in the United States is $16.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a hotel guest service agent?

Hotel Guest Service Agents, also known as front desk agents or receptionists, are responsible for welcoming guests, checking them in and out, and providing information about the hotel and its amenities. They handle reservations, answer questions, and address guests' concerns to ensure a pleasant stay. Additionally, they may process payments, coordinate with housekeeping and maintenance, and offer recommendations for local attractions. Their role is vital in creating a positive first impression and delivering excellent customer service throughout the guest's visit.

What skills and qualifications are needed to thrive as a hotel guest service agent?

To thrive as a Hotel Guest Service Agent, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (PMS) like Opera or Maestro and basic office software is essential. Outstanding communication, problem-solving, and a friendly demeanor help set top agents apart. These skills ensure guests have a positive experience, leading to repeat business and a strong hotel reputation.

What are the most common challenges faced by hotel guest service agents, and how can they be managed?

Hotel Guest Service Agents often encounter challenges such as handling high guest volumes during peak times, managing guest complaints or special requests, and adapting quickly to changing priorities. Effective communication, patience, and a strong knowledge of hotel policies are essential for resolving issues promptly and ensuring guest satisfaction. Many agents find that building teamwork skills and staying organized help them manage stress and deliver excellent service even during busy periods. Ongoing training and support from supervisors also contribute significantly to overcoming these challenges.

What is the difference between Hotel Guest Service Agent vs Front Desk Clerk?

AspectHotel Guest Service AgentFront Desk Clerk
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotel lobby, front desk, guest interaction areasHotel lobby, front desk, guest interaction areas
Employer & Industry UsageHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Common Search & ComparisonYesYes

The Hotel Guest Service Agent and Front Desk Clerk roles are very similar, often overlapping in duties and work environment. Both positions require customer service skills, work at the hotel front desk, and serve as the first point of contact for guests. The main difference is often in job titles used by employers, but their responsibilities and credentials are largely the same, making them interchangeable in many contexts.

What cities are hiring for Hotel Guest Service Agent jobs?

Cities with the most Hotel Guest Service Agent job openings:

Who are the top companies hiring for Hotel Guest Service Agent jobs?

The top employers for Hotel Guest Service Agent jobs are:

What states have the most Hotel Guest Service Agent jobs?

States with the most job openings for Hotel Guest Service Agent jobs include:

What are popular job titles related to Hotel Guest Service Agent jobs?

For Hotel Guest Service Agent jobs, the most frequently searched job titles are:

Hotel Guest Service Agent jobs near you
Infographic showing various Hotel Guest Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,806 per year, or $16.3 per hour.

Hotel Guest Service Agent

Aurora, CO • On-site

Commonwealth Hotels
Traveler Accommodation • 1 - 5K employees
Learn more about Commonwealth Hotelsexternal

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Join Our Team at Hyatt Regency Aurora Denver Conference Center!
Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk.
Application Deadline Applications Accepted Until Position is Filled
Hourly Rate $18.50 - $18.50
About Us:
The Hyatt Regency Aurora-Denver Conference Center is a full-service hotel and conference venue located in Aurora, Colorado, near Denver. It is known for its modern accommodations, exceptional event spaces, and convenient location near the University of Colorado Anschutz Medical Campus and Denver International Airport.
The hotel features 249 guest rooms and over 36,000 square feet of flexible event space, including a ballroom, meeting rooms, and outdoor event areas, making it a popular destination for business conferences, weddings, and corporate gatherings. Dining options include an on-site restaurant, a bar, and catering services for events. Guests also enjoy amenities such as a heated outdoor pool, fitness center, and shuttle services.
With its proximity to downtown Denver, outdoor recreational areas, and major business hubs, the Hyatt Regency Aurora-Denver Conference Center is a preferred choice for both business and leisure travelers seeking high-quality accommodation and event facilities.
Why This Role?
Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent at the Hyatt Regency Aurora Denver Conference Center offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
  • Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants must be able to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hyatt.com/hyatt-regency/en-US/denhy-hyatt-regency-aurora-denver-conference-center
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Aurora, Denver, Colorado! Apply today!

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