$17/hr
Contractor
Medical, Dental, Vision, Life, Retirement, PTO
Posted 2 days ago
Job description
Delinquency Control Counselor:
Overview Description:
Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. Being in early-stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.
Qualifications:
· Communication skills
· Navigating multiple systems
· Ability to negotiate with members.
· Competitive environment, want someone determined to make things happen.
· Provide empathy to members, problem solve, overcome objectives.
Experience:
· Entry level, some financial/collections experience if preferred.
· Call center experience does help to keep up with the fast-paced environment.
· Customer service, retail, hospitality, really anything someone can talk through and correlate to this position in collections and navigating through conversations.
· Personality and culture fit is everything, hard worker, competitive, able to speak clearly.
Performance metrics: Working effectively on each account and to collect on all accounts a member might have that are outstanding, collecting outstanding accounts.
· Department sends reports out to rank all counselors and how much they have collected during the month.
· Someone can see exactly how they are producing compared to their peers.
Schedule: M-F, Saturday (3 Saturdays a month typically) 11:30am – 8:00pm
Rotating off day during the week. Saturday is always 8am-4:30pm (based on the candidates preference)
Hybrid schedule, 3 days onsite, 2 days remote
**Training and working on site fully is not an option due to desk space. But minimal exceptions could be made if asked in advance once an offer is made to the candidate.
Training: First 4 Weeks Hybrid: 7am-3:30pm CST/ 8am-4:30pm EST. Monday – Friday, first 3 days are on site, then 2 days per week on site during training.
Nesting: 4 weeks technical training ON SITE: taught phone etiquette, navigation Up to 4 weeks after is nesting led by leadership team to develop skills. Re-assessed each week, can get out of it after 1 week depending on the individual
Pay
$17
#priorityeast
#eastpriority26
Job Type & LocationThis is a Contract to Hire position based out of Pensacola, FL.
Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Pensacola,FL.
Application DeadlineThis position is anticipated to close on Jun 8, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Frequently asked questions
Q: What skills or qualities help someone succeed as a Collections Representative?
A: To succeed as a Collections Representative, key technical skills include proficiency in financial software, data analysis, and communication of financial policies and procedures. Soft skills such as strong interpersonal and negotiation skills, empathy, and the ability to remain composed under pressure are also crucial, as they enable representatives to effectively interact with customers and resolve disputes. By combining these technical and soft skills, Collections Representatives can build strong relationships, resolve issues efficiently, and drive business results, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Collections Representative?
A: A Collections Representative typically starts as an entry-level role, progressing to a Mid-Level Collections Representative or Senior Collections Representative, and eventually to a Team Lead or Supervisor position, overseeing a team of collectors and managing high-performing collections operations. Key opportunities for skill development include honing communication and negotiation skills, learning industry regulations and compliance, and developing expertise in data analysis and problem-solving. Long-term career prospects may lead to roles such as Credit and Collections Manager, Risk Management Specialist, or even a transition into related fields like banking, finance, or law.
