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Posted 4 days ago
Job description
Technical Support / IT Field Technician
Location: Winnipeg, Manitoba
Employment Type: Full-Time
Employment Type: Contract
Work Style: Hybrid (Office + Client Site Visits)
Overview
Our client is looking for a skilled and reliable IT Support Technician with 2 - 4 years of hands-on experience in IT support and field service work. This role combines Level 1 technical support with on-site installations, networking tasks, and client-facing technical service.
The position is well suited for someone who is comfortable working both in an office environment and in the field, handling a mix of support tickets and physical infrastructure work.
Key Responsibilities
- Provide Level 1 IT support for end users (hardware, software, and connectivity issues)
- Troubleshoot and resolve help desk tickets efficiently
- Perform on-site technical support and installations at client locations
- Install, configure, and maintain IP camera / CCTV systems
- Assist with basic network setup and troubleshooting (routers, switches, access points, IP addressing)
- Set up and support IT equipment including PCs, laptops, printers, and network devices
- Document all work performed, including configurations and issue resolution
- Communicate professionally with clients during on-site visits
- Ensure work is completed safely and according to site requirements
Field Work Requirements
This role involves regular travel to client sites within Winnipeg and surrounding areas.
- On-Site Service & Dispatches: Traveling to customer sites to manage the installation, commissioning, testing, and routine maintenance of technical systems.
- Diagnostics & Troubleshooting: Investigating, analyzing, and diagnosing complex mechanical, electrical, or software issues and determining the most efficient solutions.
- Preventative Maintenance: Conducting scheduled checks and equipment calibrations to minimize future downtime and prevent major equipment failures.
- Technical Reporting: Documenting all site visits, diagnostic results, parts used, and services rendered into a Field Service Management (FSM) system.
Required Qualifications
- 2 - 4 years of experience in IT Support, Help Desk, or Technical Support
- Strong understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing)
- Hands-on troubleshooting experience with hardware and software issues
- Valid driver’s license and reliable transportation
- Ability to work independently in both field and office environments
- Strong communication and customer service skills
Nice to Have
- Experience with IP surveillance / CCTV systems
- Background working with MSP (Managed Service Provider) environments
- Experience with structured cabling or basic network installations
- Comfortable working at heights (ladders or scissor lifts)
- Willingness to travel to the United States on occasion
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Field Technician?
A: To succeed as an IT Field Technician, key technical skills include proficiency in operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting (computers, printers, routers). Soft skills such as effective communication, problem-solving, and adaptability are also crucial, as technicians must interact with clients, diagnose complex issues, and work in fast-paced environments. By combining technical expertise with strong interpersonal skills, IT Field Technicians can efficiently resolve issues, build client trust, and advance in their careers through opportunities for specialization and leadership.
Q: What is the career path for a IT Field Technician?
A: A typical career progression for an IT Field Technician involves starting as a Help Desk Technician or Field Service Technician, where they troubleshoot and resolve basic technical issues, then advancing to roles such as Senior Field Technician or Technical Support Specialist, where they handle more complex problems and lead smaller teams. As they gain experience, they can move into mid-level positions like IT Support Manager or Field Service Manager, overseeing teams and implementing technical solutions. Ultimately, senior IT Field Technicians can transition into leadership roles like IT Director or Operations Manager, or pursue specialized careers like IT Project Management or Cybersecurity Consulting.
