Tour Sales Specialist

Job Overview:
 

At Rick Steves’ Europe, we are passionate about travel. Through our European tour program, guidebooks, public television series, weekly radio show, and our expanding web presence, we have inspired millions to explore and contribute to the world in which we live.
 

We are looking for a dedicated Tour Sales Specialist to support our Customer Experience team in the implementation of the Rick Steves’ Europe tour program.  This administrative and customer service job requires managing a myriad of tour-related tasks, including managing tour bookings and responding to customer inquiries. The ideal candidate will be organized and detail-oriented with the ability to perform repetitive tasks with accuracy. 
 

This is a full-time, 40 hours/week position with full benefits.  While this position is typically Monday-Friday, some rotating Saturday shifts will be required.
 

Responsibilities:

• Answer tour customer inquiries via phone, email, and in person
• Provide insights and information to ensure our customers are well informed, inspired, and equipped to travel
• Process tour bookings, change requests, and cancellations per department policies and keep accurate notes and records in Sales Force
• Maintain Tour Member accounts until the tour departs, including obtaining required documents, obtaining passport details, processing tour payments, creating directions to the first hotel for each tour, and updating customers about any itinerary changes
• Archive departed tour document hard copies
• Review and maintain waitlists and follow department policies on filling tours from waitlists
• Assist with promotional events as needed
• Other duties as assigned
   

Qualifications:

• 2+ years of customer service, order management, and/or administrative experience
• Bachelor’s degree
• Knowledge of RSE’s travel philosophy, tour itineraries, guidebooks, and other materials
• Significant travel experience, ideally in Europe using Rick Steves’ guidebooks
• Ability to meet deadlines and manage time effectively
• Excellent verbal and written communication skills
• Proven organizational and multitasking abilities
• Strong computer skills with proficiency in Microsoft Office apps
• Proficient in Word (including track changes), Excel, Acrobat, Teams, and SharePoint
   

Benefits:

• Hybrid work schedule (3 days in office, 2 days remote) w/ flexible hours
• Paid holidays (9)
• Paid vacation (starting at 10 days) and sick leave (based on WA state laws)  
• Medical, Dental, Vision Insurance Plans
• Long Term Disability, Short Term Disability, Life, and AD&D Insurance
• Access to EAP (Employee Assistance Program)
• 401(k) with annual profit sharing
• Discretionary Bonuses
• Additional fringe benefits include:
  • Tour and Travel benefits
  • Employee Merchandise Discount
  • Education Allowance
  • Tech and Remote Work Equipment Allowance
• Strong emphasis on work/life balance
• Relaxed culture and office atmosphere
   

About Us:

Our mission is to inspire, inform, and equip Americans to have European trips that are fun, affordable, and culturally broadening. We value travel as a powerful way to better understand and contribute to the world in which we live. Our number one priority is to teach good and thoughtful travel. We believe we have the obligation to set an example of how a successful company, with personality and distinction, can be a role model to others: engaged in our community, true to our philosophy, and actively communicating and demonstrating our values. 

As an employer, we are committed to understanding, accepting, and valuing the many differences between individuals. We maintain a supportive, respectful, and inclusive environment where every person feels welcome and valued, and we are proud to be an equal opportunity employer.