Job Title: ย ย ย ย ย ย ย Part Time Tour Coordinator
Client: ย ย ย ย ย ย ย ย ย ย ย ย Heavy Machine Manufacturing Company
Duration: ย ย ย ย ย ย ย 2 Years
Location: ย ย ย ย ย ย ย Waterloo, IA 50704
Shift Options: Tuesday to Thursday: 7:30 AM โ 4:00 PM
ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย OR Monday โ Friday: 7:30 AM โ 11:30 AM
Role Overview
โข Provide excellent customer service to visitors and customers
โข Coordinate and manage factory tours and visitor activities
โข Ensure guests have a smooth, welcoming, and memorable experience
โข Act as the company representative during tours and events
Key Responsibilities
โข Manage scheduling and coordination of factory tours
โข Serve as the primary contact for visitor-related inquiries
โข Ensure professional and timely communication with guests
โข Oversee visitor logistics including check-in and orientation
โข Coordinate the movement and management of guest groups
โข Support and guide tour teams to ensure quality experiences
โข Collect and analyze visitor feedback for improvement
โข Collaborate with internal teams to ensure successful tours
โข Maintain visitor records and compliance with safety procedures
Major Duties
โข Coordinate and plan all factory tours
โข Prepare schedules for tour guides based on tour demand
โข Compile data and prepare standard and special reports
โข Perform office administrative tasks such as:
โข Correspondence
โข Invoicing
โข Filing
โข Bill payments
โข Reporting
โข Represent the company during tours and events
โข Train tour guides on routes and presentation information
โข Drive visitors when required (if applicable)
Visitor Experience & Event Support
โข Deliver high-quality hospitality and guest service
โข Coordinate logistics for visitor programs and events
โข Ensure all tours run smoothly and on schedule
โข Enhance visitor engagement and overall experience
Required Skills
โข Strong customer service and hospitality mindset
โข Excellent interpersonal and communication skills
โข Strong organizational and time management abilities
โข Attention to detail and logistics coordination skills
โข Problem-solving and critical thinking ability
Preferred Background
โข Experience in hospitality or guest services
โข Experience in visitor management or event coordination
โข Ability to interact confidently with guests and internal teams
โข Interest in creating engaging visitor experiences
Additional Requirements
โข May require driving as part of tour coordination duties
โข Ability to coordinate multiple activities simultaneously
โข Comfortable working in a visitor-facing environment
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