HOTEL Restaurant Assistant General Manager

Ramada by Wyndham -- Canteen Bar & Grille is looking for an Assistant Restaurant Manager with the management, direction and organization of restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

Essential Functions:

• Interviews, selects, trains, supervises, counsels, disciplines and participates in the evaluation of restaurant staff employees for the efficient operation of the restaurant.

• Schedules and directs staff in their work assignments.

• Responsible for ensuring that restaurant complies with sanitation and safety standards for guests and employees.  Responsible for ensuring that all equipment is in working order.  Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests.  Provides guidance for improvement and implements necessary adjustments.  Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.

• Manages and monitors product quality and guest satisfaction in restaurant.  Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications.  Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met.  Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality.  Provides guidance for improvement and implements necessary adjustments.  Interacts with guests to obtain feedback on quality of service and food in outlet.  Investigates and resolves guest complaints in a timely manner.

• Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service.  Oversees set up of dining and service areas.

• Participates in marketing efforts of restaurants, creates menu ideas, surveys competition and reports food trends, and assists in preparation of specials.

• Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, department meetings, staff meetings, etc.  

• This position may participate in the hotel’s Manager of Duty program, which may require occasional weekend stayovers and full responsibility for the hotel.

• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.  

• In emergencies, perform in the capacity of any position supervised.

• Perform other duties and responsibilities as assigned or required.

With more than 850 hotels across 60+ countries, there's bound to be a Ramada nearby. Each hotel is equipped with everything you need to enjoy your stay—whether you're exploring the local sights or staying for a meeting or convention.