Other
Posted 11 days ago
Job description
This position is 100% onsite. Candidate must be Authorized to work in the United States without Sponsorship.
JOB QUALIFICATIONS:
- 1-3 years of experience in analysis, installation, configuration and testing of micro/mini computer network software.
- Laptop/Desktop component repair
- Skill in using analysis equipment and entering keyboard commands to diagnose server, software and hardware issues.
- Interpersonal skills necessary to work with various levels of district staff and external vendors/consultants in the resolution of a variety of technology issues. Required to communicate technical information in non-technical terms.
- Written skills necessary to maintain various departmental records, documents and reports.
- Physical ability to install and repair computer peripheral equipment.
- Valid State of Ohio driver’s license.
1. Installs and tests software on stand-alone computers.
2. Troubleshoots and repairs hardware and software related issues on district end point computers.
3. Configures and installs computer workstations.
4. Diagnoses and resolves critical and non-critical hardware and software problems on a timely basis.
5. Provides technical assistance to end users, Help Desk and fellow support analysts, utilizing technical information provided through vendor relationships, hardware manufacturers and process manuals.
6. Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem;
7. Documents steps taken to diagnose and resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair;
8. Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals;
9. Diagnoses, troubleshoots, and repairs software and hardware problems;
10. Closes trouble tickets upon completion of services or resolution of problem;
11. Performs backup activities and restoration of files as needed;
12. Participates in testing and implementation of new systems and procedures;
13. Works with staff and the departments to integrate technology solutions.
14. Maintains a record of hardware and software in use at assigned locations.
15. Prepares required documentation and reports.
16. Maintains complete and accurate records and files.
17. Performs other duties as assigned.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Field Technician?
A: To succeed as an IT Field Technician, key technical skills include proficiency in operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting (computers, printers, routers). Soft skills such as effective communication, problem-solving, and adaptability are also crucial, as technicians must interact with clients, diagnose complex issues, and work in fast-paced environments. By combining technical expertise with strong interpersonal skills, IT Field Technicians can efficiently resolve issues, build client trust, and advance in their careers through opportunities for specialization and leadership.
Q: What is the career path for a IT Field Technician?
A: A typical career progression for an IT Field Technician involves starting as a Help Desk Technician or Field Service Technician, where they troubleshoot and resolve basic technical issues, then advancing to roles such as Senior Field Technician or Technical Support Specialist, where they handle more complex problems and lead smaller teams. As they gain experience, they can move into mid-level positions like IT Support Manager or Field Service Manager, overseeing teams and implementing technical solutions. Ultimately, senior IT Field Technicians can transition into leadership roles like IT Director or Operations Manager, or pursue specialized careers like IT Project Management or Cybersecurity Consulting.
