Survivor Outreach Services Program Trainer

Survivor Outreach Services Program Trainer

Patriot Enterprises LLC

Remote

Full-time

Posted 14 days ago


Job description

Description
Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The SOS Program Trainer develops, manages, and provides the training necessary to develop and maintain a high level of proficiency amongst the SOS staff. Trainers will assist with case transfers between components and from Casualty Mortuary Affairs Operations Division (CMAOD).
Duties and Responsibilities
The Program Trainer shall provide the following training to SOS State Coordinators
  • New Hire Training Curriculum, shall include, but not limited to:
    • Program Policy / Guidance
    • Reporting Requirements
    • Database Use
    • Operations Handbook
    • Travel Policy & Requirements
    • Mandatory Training & Policies
    • New Hire IMCOM Online Training
  • Program Training Curriculum, shall include, but not limited to:
    • Program Overview & Background
    • Program requirements & expectations
    • Duty to Warn
    • Database training (SOS Module & DCIPS)
    • Survivor Benefits
    • Meeting a Survivor face to face
  • Continuing Training, shall include, but not limited to:
    • Targeted/Identified training
    • Database Training
    • New requirements, guidance & policies training
    • Professional Development training (program, professional, personal & wellness)
  • Coordinate and conduct virtual SOS Annual Training events/conferences:
    • Develop a draft, agenda, training package and training evaluation forms and submit to the COR-RA for approval 45 days in advance of the virtual training event.
    • Submit an After-Action Report (AAR) to the COR-RA within 10 calendar days of the completion of the training event. The AAR shall summarize the details of the event, number of attendees, topics covered, summary of training evaluations, and any lessons learned or recommendations for future training events.
  • Bi-Annual SOS Coordinator Training. All SOS Coordinators shall attend the 24-40 hour Installation Management Command (IMCOM) bi-annual training when offered.
  • Regional Training. Additional Regional training events may be conducted virtually.

Education
  • High school diploma or equivalent

Minimum Qualifications
  • At least 3 years of relevant training experience in survivor outreach, information, assistance, referral, and follow-up services to Families and survivors from all service components
  • Possess a strong sense of mission, focus, knowledge, and resourcefulness related to SOS
  • Possess an understanding of the sensitive nature of SOS
  • Ability to effectively deliver remote based and in-person training
  • Knowledge of how to identify and maintain available resources and directories to help Families and survivors understand their benefits, facilitate referrals for bereavement counseling, and assist with navigating programs such as VA benefits, TRICARE, and educational opportunities
  • Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
  • Understand ARNG organization and structure and military culture
  • Experience with Microsoft Office products
  • Self-starter and good time management skills
  • Ability to travel
  • U.S. citizenship required
  • Ability to pass extensive background investigation



Frequently asked questions

Q: What skills or qualities help someone succeed as a Program Trainer?

A: To succeed as a Program Trainer, key technical skills include proficiency in instructional design methodologies, adult learning principles, and proficiency in training delivery tools such as Learning Management Systems (LMS). Essential soft skills include excellent communication, interpersonal, and presentation skills, as well as the ability to adapt to diverse learning styles and environments. These strengths enable Program Trainers to effectively design, deliver, and evaluate training programs, ultimately driving business outcomes and supporting their career growth as subject matter experts and leaders in organizational development.

Q: What is the career path for a Program Trainer?

A: A Program Trainer's typical career progression involves starting as a Training Coordinator or Instructional Assistant, where they develop foundational skills in training design, delivery, and evaluation. As they gain experience, they can move into mid-level roles such as Training Manager or Curriculum Developer, where they oversee training programs, create content, and lead teams. Senior roles like Director of Learning and Development or Training Director often involve strategic planning, budgeting, and overseeing large-scale training initiatives, providing opportunities for advanced skill development and leadership growth.\n\nKey opportunities for skill development and professional growth in this role include:\n\n- Instructional design and adult learning theory\n- Training delivery and facilitation techniques\n- Curriculum development and assessment\n- Project management and budgeting\n- Leadership and team management\n- Technology integration and e-learning development\n\nLong-term career prospects for a Program Trainer may include roles in corporate learning and development, instructional design, or even transitioning into related fields like education, human resources, or organizational development.