Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 11 days ago
Job description
Supercharge your career here at PHFM!
We are looking for a Facilities Coordinator to join our team!
Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.
What’s in it for YOU:
- Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
- 401(k) Retirement Plan with company match.
- PTO, 11 Company Holidays and Paid Parental Leave
- Wellness activities and an onsite gym
- Ongoing professional development and continuing professional education.
What YOU will do:
This role focuses on delivering exceptional customer service by providing detailed service information and resolving issues efficiently via phone and email.
- Manage Work Orders: Handle a high volume of incoming work orders promptly and efficiently.
- Customer Support: Address customer inquiries about services, offering appropriate solutions to resolve issues.
- Vendor Relations: Cold call potential vendor partners to establish new partnerships.
- Dispatch Coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
- Email Management: Efficiently manage high-volume email communications.
- Multi-channel Communication: Effectively handle multiple communication channels simultaneously.
- Issue Analysis: Analyze customer inquiries to determine effective resolution strategies.
- Responsive Communication: Answer phone calls and emails promptly to provide excellent customer service.
- Data Management: Input necessary data into the computer system to track and follow up on customer requests.
- Team Contribution: Support team efforts by achieving goals set by the Manager.
- Task Prioritization: Prioritize tasks with overlapping timelines efficiently.
- Independent Problem Solving: Work independently and self-solve issues as they arise.
- Accurate Documentation: Maintain accurate data and documentation of service requests.
- Multitasking: Manage multiple tasks in a fast-paced environment.
- Positive Attitude: Maintain a positive attitude and pleasant phone demeanor.
- Composure: Stay calm and composed in a dynamic and demanding environment.
- Team Collaboration: Be a supportive team player, ready to assist teammates as needed.
- Software Proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel.
What YOU bring:
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Previous experience in Facilities Maintenance/Construction a plus.
- Must be able to pass a background check and drug screen.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Facilities Coordinator?
A: To succeed as a Facilities Coordinator, key technical skills include proficiency in facilities management software, knowledge of building codes and safety regulations, and experience with maintenance and repair procedures. Soft skills such as strong communication and interpersonal skills, problem-solving abilities, and attention to detail are also crucial, as they enable effective collaboration with stakeholders and efficient issue resolution. By combining these technical and soft skills, a Facilities Coordinator can effectively manage facilities operations, ensure compliance, and contribute to a productive work environment, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Facilities Coordinator?
A: A Facilities Coordinator's typical career progression involves starting as an entry-level coordinator, then advancing to a mid-level role such as Facilities Manager or Operations Coordinator, and eventually moving into senior positions like Senior Facilities Manager or Operations Director. Key opportunities for skill development and professional growth in this role include learning about building maintenance, project management, budgeting, and leadership, as well as developing strong communication and problem-solving skills. Long-term career prospects for Facilities Coordinators may include transitioning into related fields such as real estate management, construction management, or sustainability, or pursuing leadership roles in facilities management or operations within various industries.
