Business Process & Information Systems Analyst

Business Process & Information Systems Analyst
Mortgage Acquisition Team | Midland Mortgage (MidFirst Bank)
About MidFirst Bank
MidFirst Bank is a Forbes Best Employer and the largest privately owned bank in the United States, with more than $41 billion in assets and over 900,000 customers. Through Midland Mortgage-our mortgage banking division-we combine scale, analytical rigor, and long-term stability to make disciplined investment decisions in a complex financial environment. We are proud to be strong, stable, and private.
We foster an exceptional culture that promotes engagement, collaboration, and professional growth in a dynamic, fast-paced, and analytically focused environment. At MidFirst, employees are encouraged to bring curiosity, discipline, and insight to their work while making a meaningful impact.
The Mortgage Acquisition Team
The Mortgage Acquisition team is a multi-disciplinary, collaborative, analytics-driven organization composed of six functional groups, each with specialized responsibilities. Collectively, the team is responsible for the full lifecycle of analyzing, valuing, acquiring, and executing transactions involving mortgages and mortgage-related assets, including whole loans, mortgage-backed securities (MBS), and mortgage servicing rights (MSRs). The team operates within Midland Mortgage, an operating division of MidFirst Bank.
Our culture emphasizes professional development, operational excellence, engagement, and cross-functional coordination, supporting both the bank's long-term strategy and the growth of our people.
Process & Information Systems Analyst - Position Summary
The Business Process & Information Systems Analyst plays a critical role within the Mortgage Acquisition team by helping design, implement, document, and continuously improve the processes, information systems, and technology tools that support mortgage loan acquisitions and servicing transfers (collectively referred to as "transactions").
This role partners closely with stakeholders across the team to evaluate existing workflows, identify opportunities for optimization, and lead initiatives that enhance efficiency, data integrity, and execution quality. The Analyst combines strong analytical capabilities with project management discipline and a practical understanding of technology to translate business needs into scalable, value-adding solutions.
Success in this role requires comfort operating in a fast-paced, evolving environment, the ability to manage multiple initiatives simultaneously, and a bias toward execution and continuous improvement. The ability to communicate effectively with a variety of stakeholders and effectively drive innovative change is paramount for the position.
Key Responsibilities

• ASSESS & OPTIMIZE
  • Evaluate existing business processes, information systems, and technology tools to identify opportunities for efficiency, scalability, and risk reduction
  • Develop clear value propositions for proposed enhancements and communicate trade-offs and benefits to stakeholders
  • Continuously monitor process performance and recommend improvements based on data and operational insight
• DESIGN & IMPLEMENT
  • Research and evaluate emerging processes, systems, and tools within the mortgage banking industry and broader business environment
  • Lead the design, development, testing, and implementation of new or enhanced business solutions
  • Partner with internal and external stakeholders to ensure solutions align with business objectives and operational realities
• EXECUTE & COORDINATE
  • Lead cross-functional project teams to deliver initiatives on time and within scope
  • Organize and facilitate project meetings, establish milestones, and track progress against deliverables
  • Produce and maintain project documentation and status reporting related to new initiatives and servicing transfers
• COMMUNICATE & ENABLE
  • Effectively communicate key milestones, risks, and decisions to stakeholders across the organization
  • Proactively surface issues and drive resolution while mitigating execution risks
  • Support teams in understanding and adopting current and future technology platforms

Position Requirements & Qualifications

• Bachelor's degree in a business-related discipline such as Business Administration, Business Management, Finance, Accounting, Data Analytics, Industrial Engineering, or MIS required.
• Minimum of 3-5 years of professional experience in a role relevant to process improvement, systems analysis, or business operations
• Experience with mortgage servicing, mortgage banking, or financial services strongly preferred
• Background in business process re-engineering, continuous improvement, or project management desirable

Core Skills & Competencies

• Strong critical thinking, analytical, and problem-solving skills
• Demonstrated ability to translate business concepts into executable solutions
• Solid project and program management capabilities
• Excellent written and verbal communication skills
• High level of organization, attention to detail, and follow-through
• Ability to manage multiple priorities in a dynamic environment
• Proficiency with Microsoft Office applications (Excel, Word, Power BI, Visio, Project, PowerPoint)
• Experience with work management platforms (e.g., Asana); knowledge of Python or R is a plus

Supervision & Work Environment

• Work is performed with a moderate level of supervision
• Responsibilities are varied and may shift based on business priorities and transaction activity
• Role involves collaboration across functional teams and engagement with both internal and external partners

This position is well-suited for an individual who enjoys improving how organizations operate through better processes, stronger data, and effective use of technology.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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