About MedSpeed
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Elmhurst, IL, US
Year founded
1999
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 29 days ago
MedSpeed rating
6.7
Based on 34 frontline employees who took The Breakroom Quiz
235th of 335 rated logistics
Job description
Operations Manager
Must be willing to travel to Richmond, VA 2-3x/week
Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact.
Our Operations Manager role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.
How you Will Contribute:
Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
Ensure accuracy and ongoing system maintenance of route, client and variable stop data
Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
Ensure accuracy and ongoing system maintenance of route, client and variable stop data
Maintain positive client relationships through regular communication and prompt resolution of service exceptions
Establish and maintain a clean, safe work environment and ensure compliance with company's Making Every Day Safe policy
Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
Assist operations team with projects to improve operational efficiency and service quality
All other job-related duties as assigned
Work to promote MedSpeed team culture
Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
Assist operations team with projects to improve operational efficiency and service quality
All other job-related duties as assigned
Work to promote MedSpeed team culture
Skills for Success:
Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field
3--5 years logistics or transportation work experience preferred, or 3+ years management experience preferred
Successful experience applying quality management principles
Strong project management skills
Excellent written and oral communication, strong interpersonal skills
Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field
3--5 years logistics or transportation work experience preferred, or 3+ years management experience preferred
Successful experience applying quality management principles
Strong project management skills
Excellent written and oral communication, strong interpersonal skills
Strong customer relation skills, demonstrated ability to interact with key decision makers
Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
Collaborative work style, able to work well within and across departments
Result & action oriented with a sense of urgency
Rational thinker with the ability to excel in stressful situations
Demonstrated leadership ability
Strong computer skills, Microsoft Office Suite proficiency
Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
Collaborative work style, able to work well within and across departments
Result & action oriented with a sense of urgency
Rational thinker with the ability to excel in stressful situations
Demonstrated leadership ability
Strong computer skills, Microsoft Office Suite proficiency
Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.
Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com
As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.
MedSpeed is an Equal Opportunity Employer
#INDSP
medspeed.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Operations Manager?
A: To succeed as an Operations Manager, key technical skills include proficiency in project management tools, data analysis software, and supply chain management systems. Essential soft skills include strong communication and leadership abilities, as well as adaptability and problem-solving skills to navigate complex operational challenges. These strengths enable Operations Managers to effectively oversee daily operations, drive process improvements, and make informed strategic decisions, ultimately supporting career growth and long-term success in the role.
Q: What is the career path for a Operations Manager?
A: A typical career progression for an Operations Manager involves starting as an Operations Coordinator or Assistant, then advancing to Operations Manager, and eventually moving into senior roles such as Director of Operations or Vice President of Operations. Key opportunities for skill development and professional growth include developing project management, leadership, and analytical skills, as well as learning about supply chain management, logistics, and process improvement. Long-term career prospects for Operations Managers may include transitioning into executive leadership roles, pursuing careers in consulting, or leveraging their expertise to start their own businesses.
