Client Success Manager

About This Role

As a Client Success Manager at Monetate, you will keep high customer retention rates by delivering value to clients with Monetate’s solutions. You will manage multiple customer accounts, consult, and advise customers on adoption and solution value. You are responsible for generating leads for services work, upsell of products and for upgrade of solutions. This role would work closely cross-functionally with sales, services, and global support to achieve this.

Come Work for Monetate

Welcome to Monetate! Come join our fully remote work environment and be part of an exciting, innovative team that is shaping the future of personalized digital customer experiences.

Powered by patented machine learning, Monetate empowers organizations to use their relevant data to make the most intelligent and personalized decisions across all touchpoints through testing and experimentation, recommendations, and automated 1-to-1 experiences within one single platform.

Founded in 2008, with a presence in the U.S. and Europe, Monetate is trusted by leading brands around the world and influences billions of dollars in revenue every year for top retailers such as Reebok, Office Depot, and Lufthansa Group.

What You’ll Do

• Manage ongoing client relationships effectively to drive high client retention, loyalty, and satisfaction
• Engage with client stakeholders to identify, define, track, and measure the overall value realization and impact of Monetate solutions to the organization, and identify expansion opportunities
• Own all aspects of the client renewals process and the NPS feedback loop, with a focus on high net retention
• Establish retention and success plans for at-risk clients and monitor client health on an ongoing basis
• Collaborate with our internal teams to troubleshoot and resolve complex technical issues, understand client requirements, and act as technical advocate
• Provide feedback to the Product Team to help improve platform offerings

What You’ll Need

• 2+ years of experience in Customer/Client Success Management, account management or closely related experience
• Experience of building relationship with various levels of stakeholders in large enterprises
• Excellent interpersonal and communication skills
• Ability to work independently as well as in a team environment

Bonus

• Experience with SaaS (Software-as-a-Service), eCommerce industry, consulting firms, or IT companies strongly preferred
• Previous experience of growing customer adoption and preventing customer churn a BIG plus

Monetate Perks

• Flexible schedule and time away programs
• Paid company holidays and global volunteer day
• Generous health, wellness, and benefit programs, including 401(k) match and pet insurance
• Opportunity for impact, rapid career growth, and intellectual stimulation
• Passionate, high-achieving teammates excited to help you succeed and learn
• Company events and other activities (Holiday parties, Happy hours, Volunteering)

At Monetate we celebrate and support all differences. Monetate is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.