About ITAC Solutions
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Birmingham, AL, US
Year founded
2000
$65K/yr
Other
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Job description
Are you the kind of IT professional who can confidently solve user issues on the spot while building trust in a fast-paced, client-facing environment? Our client is seeking a reliable, polished IT Support Specialist to serve as the face of IT across multiple Austin-area sites. This role blends hands-on support, light systems work, and relationship-building - keeping critical healthcare and professional environments running smoothly through proactive, high-quality service.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras
- High-visibility, client-facing role with real impact
- Work within a structured, growth-focused MSP environment
- Exposure to multi-site healthcare and professional organizations
- Mileage reimbursement for travel beyond normal commute
- Mix of support, coordination, and light project work
- Up to $65,000, based on experience
- Provide onsite and remote support for end users across multiple locations
- Troubleshoot workstations, login/MFA issues, printers, and basic connectivity
- Image, deploy, and configure devices and user environments
- Handle user provisioning, access management, and M365/AD tasks
- Manage and resolve tickets with clear documentation and communication
- Ability to operate independently in a client-facing, onsite environment
- Strong professionalism and communication with non-technical users
- Experience in an MSP or multi-client support environment is highly desirable
- Familiarity with healthcare or dental IT environments is a strong plus
- Reliable transportation and ability to pass an MVR check
INDIT
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png
itacsolutions.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Specialist?
A: To succeed as an IT Support Specialist, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with helpdesk software and ticketing systems, and knowledge of common hardware and software troubleshooting techniques. Additionally, strong soft skills such as effective communication, problem-solving, and patience are essential for resolving user issues and providing excellent customer service. These technical and soft skills enable IT Support Specialists to efficiently diagnose and resolve technical issues, build trust with users, and contribute to a positive and productive work environment.
Q: What is the career path for a IT Support Specialist?
A: A typical career path for an IT Support Specialist involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Support Specialist or Technical Support Engineer, and eventually to senior roles like Senior Support Engineer, Technical Lead, or IT Operations Manager. Key opportunities for skill development and professional growth in this role include learning about network administration, cybersecurity, cloud computing, and project management, as well as developing strong communication and problem-solving skills. Long-term career prospects for IT Support Specialists may include transitioning into specialized roles like IT Project Manager, Cybersecurity Specialist, or even pursuing a career in IT consulting or sales.