Our Client, a Medical Research company, is looking for a Field IT support for their Clifton, NJ location.
Responsibilities:- This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.
- These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
- Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
- Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
- Perform IMAC’s all systems as applicable
- Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
- Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
- Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
- Contribute to team and Client specific short, mid and long term goals
- Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
- Assist in coordination of asset disposal for client Workstation (QSW) machines and peripherals
- Ensure that the client Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
- May perform other duties as assigned
Requirements:- Education Preferred: AA degree or relevant work experience and certifications – CompTIA A+
- Work Experience: 0-2 years
- Physical Requirements – Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
- Mental Requirements – maintain composure under pressure; adapts to change; ability to grasp information quickly.
- Demonstrates entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training.
- Level I Autonomy
- Works under supervision.
- Use little discretion.
- Is expected to seek guidance in unexpected situations.
- Interacts with immediate team members.
- Performs Beginner Level activities.
- Requires assistance in solving problems.
- Applies Beginner Level knowledge and processes.
- Demonstrates an organized approach to work.
- Learns new skills and applies newly acquired knowledge.
- Follows policies and procedures.
- Demonstrates sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities.
- Knowledge of Microsoft Office products – Word, Excel, PowerPoint, and Access.
- Problem Management - troubleshooting and problem solving skills
- Time Management and Organizational skills
- Demonstrated proficiency in verbal and written communications skills
- Strong commitment to customer and employee satisfaction.
- Ability to work with customers, both internal and external
Why Should You Apply?- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. 
