MANAGER - HUMAN RESOURCES

Hard Rock Cafe

New York, NY

Expired: July 03, 2023 Applications are no longer accepted.

Full-Time

Overview

Our Rockstar Human Resources Manager is responsible for providing support in the areas of human resources, recruitment and training activities of the property. This position is a business partner who helps the hotel achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the employee teams. The Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

Responsibilities

Assist the Director of Human Resources with assigned projects in the areas of recruitment, training & development, events
Monitor job openings resulting from promotions, terminations, and reorganizations to prepare for internal or external search for replacements.
Identify resources and conduct ongoing recruitment activities to build a database of screened and qualified candidates for the property.
Oversee all talent acquisition initiatives.
Recruit, select, screen, and hire new employees to staff the property using selection tools.
Maintain low staff turnover rate and high morale.
Attract and select the best talent available from inside or outside the organization.
Maintain regular presence throughout the department and property.
Assist in handling grievances and investigations
Maintain an effective progressive counseling programs
Maintain a thorough and current knowledge of all human resources practices, employee regulations, and employment laws.
Ensure that the property is in compliance with all programs and policies.
Provide counsel and assistance to managers regarding team member concerns.
Develop and implement strategies to retain staff.
Ensure that all property training is completed according to standards, and monitor behavioral changes to help assess learning transference from classroom to on-the-job performance.
Coordinate and conduct applicable training programs as needed.
Facilitate talent development initiatives for staff.
Maintain effective communication, giving direction, support, timely feedback and recognition of performance.
Ensure effective implementation of recognition and communication programs along with regular engagement events and community philanthropic activities.
Assist with employee opinion surveys and create action plans for areas of opportunity.
Coordinate, control, and inspect staff areas and accommodations to ensure the highest level of cleanliness and comfort.
Maintain employee files in accordance with standards and applicable laws and regulations.
Communicate with leaders regarding issues, risk, and liability concerns, or other important business matters.
Communicate the role that employees have in their achievement and ensure accountability.
Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
Monitor and evaluate staff performance and deliver recognition and rewards.
Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
Participate in and ensure Sound Checks are being conducted in department.
Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
Develop positive relationships within the business and social community.
Spearhead annual philanthropic initiatives.
Promote the organization in and out of industry and at relevant trade associations.
Present a professional image to employees, guests, clients, owners, and investors.
Perform duties in accordance with and ensure compliance with property management agreement and other requirements and regulations.
Operate ethically to protect the Hard Rock brand.
Ensure brand and business initiatives are implemented.
Maintain confidentiality of guest, employee, and company information.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

5+ years' experience in human resources, recruitment and training. Luxury hotel experience preferred.
Degree/diploma in Human Resources or Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
Working knowledge of all areas of human resources as it relates to practices and legal compliance locally.

SKILLS

High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Strong communication and listening skills and excellent speaking, reading, and writing ability.
Ability to effectively present information in one-on-one and small group situations to customers, clients, owners, investors, and employees of the organization.
Ability to perform complex quantitative calculations or reasoning.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Fluency in English, additional languages preferred.

ADDITIONAL REQUIREMENTS