Client Service Manager

The Client Service Manager (Account Manager) is a pivotal role responsible for delivering high-quality, personalized, and exceptional service to customers. This role involves managing the day-to-day account needs of an assigned portfolio of clients, ranging from relatively straightforward to more complex accounts. Reporting directly to the Client Service Supervisor, the Service Manager plays a critical role in driving client satisfaction, retention, and growth while contributing to the overall success of Arthur J. Gallagher (AJG).

• Serve as the primary point of contact for client customers, ensuring a seamless and high-touch client experience.
• Manage the renewal process end-to-end, delivering tailored insurance solutions that meet client needs in a timely and professional manner.
• Build, strengthen, and expand relationships with existing clients by providing bespoke, ongoing service and identifying opportunities for additional coverage.
• Actively contribute to client retention by delivering exceptional service and fostering trust and loyalty.
• Drive client growth by identifying and pursuing opportunities to cross-sell or upsell additional lines of coverage.
• Collaborate with internal teams to ensure the delivery of high-quality solutions that align with client expectations and AJG’s standards.
• Support a culture of performance excellence and continuous improvement within the team.

Key Contributions to Business Outcomes:

• Enhance client satisfaction and loyalty through exceptional service delivery.
• Contribute to client retention by addressing client needs proactively and effectively.
• Drive revenue growth by identifying opportunities to expand client relationships.
• Strengthen AJG’s value proposition by consistently delivering tailored, high-quality solutions

Required:

• Bachelor's degree with 3+ years of client service and/or claims management experience, or a High School diploma/GED with 8+ years of client service and/or claims management experience.
• Proficiency in Microsoft Office.
• Appropriate P&C licensing as required.
• Prior insurance knowledge and experience managing client relationships.

Behaviors:

• Proficient in utilizing technology to enhance productivity and quality.
• Strong written and verbal communication skills.
• Comfortable engaging others in consultative discussions.
• Effectively manages and balances multiple, sometimes competing, priorities.
• Works independently in a self-directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Required:

• Bachelor's degree with 3+ years of client service and/or claims management experience, or a High School diploma/GED with 8+ years of client service and/or claims management experience.
• Proficiency in Microsoft Office.
• Appropriate P&C licensing as required.
• Prior insurance knowledge and experience managing client relationships.

Behaviors:

• Proficient in utilizing technology to enhance productivity and quality.
• Strong written and verbal communication skills.
• Comfortable engaging others in consultative discussions.
• Effectively manages and balances multiple, sometimes competing, priorities.
• Works independently in a self-directed manner.