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As of Aug 8, 2026, the average hourly pay for to 20 hr customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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A 'To 20 Hr Customer Service' role usually involves part-time shifts totaling around 20 hours per week, which can often be scheduled flexibly based on business needs and your availability. You'll typically work as part of a team, reporting to a customer service supervisor and collaborating with other representatives to manage incoming inquiries and resolve customer issues. This collaborative environment fosters knowledge sharing and provides opportunities to learn from more experienced peers. Clear communication within the team is essential for ensuring consistent and high-quality service to customers.

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To thrive as a To 20 Hr Customer Service representative, you need strong communication skills, basic computer proficiency, and experience in customer support, preferably with at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Exceptional patience, problem-solving abilities, and a positive attitude help candidates stand out in the role. These skills are crucial to ensure customer satisfaction and to effectively resolve inquiries in a fast-paced environment.

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Infographic showing various To 20 Hr Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airline Customer Service Representative (AM Shifts) - $20/hr

Hallmark Aviation Services

Honolulu, HI • On-site

$20/hr

Other

Re-posted 4 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

44th of 65 rated aviation services

Job description

Airline Customer Service Representative (AM Shifts) - $20/hr

Customer Service

Honolulu, HI • Part-Time

ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE

Hallmark Aviation is seeking Customer Service Agents to provide exceptional service to our world class international airlines at HNL Airport.

Job Duties

  • Perform a broad range of duties depending on location and service demands while delivering a high quality product
  • Daily functions may include rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport
  • Constant passenger & crew interaction
  • Operate jet bridge
  • Resolve issues with flight activity to ensure on-time departure
  • Some cash handling transactions, manifests, and labeling

Skills

  • Common sense and organized
  • Mental capacity to make quick and rational decisions
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a fast-paced environment
  • Bilingual speakers needed.

Environmental Conditions:

  • Involves continuous people interaction and exposure to aircraft sounds
Required Skills

Basic Requirements

  • At least 18 years old, with a High School Diploma or G.E.D.
  • English proficient, other languages may be required
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Computer literate
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedures

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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