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How much do to 20 hr customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for to 20 hr customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical working hours and team structure for a To 20 Hr Customer Service position?

A 'To 20 Hr Customer Service' role usually involves part-time shifts totaling around 20 hours per week, which can often be scheduled flexibly based on business needs and your availability. You'll typically work as part of a team, reporting to a customer service supervisor and collaborating with other representatives to manage incoming inquiries and resolve customer issues. This collaborative environment fosters knowledge sharing and provides opportunities to learn from more experienced peers. Clear communication within the team is essential for ensuring consistent and high-quality service to customers.

What are the key skills and qualifications needed to thrive in the To 20 Hr Customer Service position?

To thrive as a To 20 Hr Customer Service representative, you need strong communication skills, basic computer proficiency, and experience in customer support, preferably with at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Exceptional patience, problem-solving abilities, and a positive attitude help candidates stand out in the role. These skills are crucial to ensure customer satisfaction and to effectively resolve inquiries in a fast-paced environment.

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To 20 Hr Customer Service jobs near you
Infographic showing various To 20 Hr Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shift Manager up to $20/hr

McDonald's

Brighton, MA • On-site

$20/hr

Full-time, Part-time

Re-posted 28 days ago

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,036 frontline employees who took The Breakroom Quiz

60th of 106 rated fast food restaurants

Job description

McDonald's is currently looking for Shift Manager
Up to $20/hr (based on experience and availability)
It's time you worked for someone who will give you the tools to learn, grow and be
what you want to be - both personally and professionally. We're looking for
hard-working, enthusiastic individuals who want to be a part of a winning team.
If you enjoy working with people and love to learn new things, we want to meet
you.
Part-Time
and Full-Time Hours Available.
We offer
  • Flexible schedule.
  • Sick Pay
  • Training
  • Free uniforms
  • Free Meals and 30% off discounts When using the app for you and family at any participating McDonald's
  • High school diploma
  • Up to $3000 in college Tuition per year.
  • Low-Cost College Degree at SNHU

Come be a part of our Team!
As a Shift Manager, you may be responsible for:
• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

What McDonald's employees say

Pay

Benefits

Hours and flexibility

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About McDonald's

Sourced by ZipRecruiter

What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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