Full-time
Posted yesterday
Job description
location - Irving, TX (onsite with 25% of travel (the fuel is included in the rate))
Note : 6 months only
Responsibilities:
• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
• Use remote control tools to assist off-site users when needed
• Configure, deliver, and install new computers and peripherals for new hires
• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
• Prioritize workload based on service level agreements
• Act as a technical resource to others to resolve problems or issues
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize and complete work to meet established objectives
Mandatory Skills Description:
• High School Diploma or GED Equivalent
• 3 or more years of experience as a Desktop Support Technician
• 3 or more years of experience with PC operating systems
• 3 or more years of experience in a customer service role
• 3 or more years of Technology Support experience
• 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
• Must have reliable transportation
• Must be able to lift up to 50 pounds of computers or other IT equipment
Nice-to-Have Skills Description:
• Bachelor's Degree or higher level of education preferred
• CompTIA A+ Certification preferred
• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Engineer?
A: To succeed as a Desktop Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), desktop management tools (Microsoft System Center, SCCM), and scripting languages (PowerShell, Python). Additionally, strong problem-solving skills, attention to detail, and effective communication are essential soft skills, as they enable Desktop Engineers to troubleshoot complex issues, collaborate with stakeholders, and provide clear technical guidance. By combining these technical and soft skills, Desktop Engineers can efficiently manage and maintain desktop environments, ensuring high uptime and user satisfaction, which in turn supports career growth and effectiveness in the role.
Q: What is the career path for a Desktop Engineer?
A: A Desktop Engineer's typical career progression involves starting as a Junior Desktop Engineer or Help Desk Technician, where they troubleshoot and resolve basic desktop-related issues, then advancing to a Desktop Support Engineer or Senior Desktop Engineer role, where they oversee more complex desktop deployments, migrations, and maintenance. As they gain experience, they can move into senior roles such as Desktop Engineering Lead or IT Infrastructure Manager, where they oversee large-scale desktop projects and teams. Key opportunities for skill development include learning about virtualization, cloud computing, and cybersecurity, which can lead to long-term career prospects in IT leadership, architecture, or specialized roles like DevOps or Cloud Engineer.
