KEY

With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a "whatever it takes" attitude in helping the restaurant management team, team members and customers.

POSITION DETAILS

• Maintain high employment quality standards consistent with Bloomin' Brands policies
• Performing assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance)
• Review staffing and station assignments
• Preparing for and conducting pre-shift meeting
• Ensuring the restaurant is completely ready for service 15 minutes prior to opening
• Supporting and coaching the front-of-house staff in customer service
• Ability to balance the needs of the front- and back-of-house team members for smoother operations
• Performing table checks, and handling routine customer problems (re-cooks, comps, etc)
• Completing server check-outs and tip reporting
• Accurately collecting, tracking recording and distributing tip outs
• Completing all end of shift paperwork
• Preparing restaurant to be closed at the end of operations and securing the premises
• Participate in special events, marketing, purchasing, training, quality control and financial control activities

• Certified in any front-of-house functions
• Passing grade in Assessment testing
• Legal authorization to work in the United States

• Previous experience in the restaurant industry
• Training and proficient in all areas of the front-of-house functions like Hostess, Bus, Server, Bartender, Head Waiter, Trainer and Take-Away
• Held positions of leadership previously