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Operational Key Account Jobs (NOW HIRING)

DSV A/S

Operational Key Account Manager

Atlanta, GA · On-site

Operational Key Account Manager - 120891 Time Type: Full Time Operational Key Account Manager As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key ...

DSV A/S

Operational Key Account Manager

Plainfield, IN · On-site

$59K - $89K/yr

Operational Key Account Manager Time Type: Full Time Summary As an Operational Key Account Manager at DSV, you will be responsible for managing and growing key accounts. You will work closely with ...

DSV A/S

Operational Key Account Manager

Cleveland, OH · On-site

$82K - $120K/yr

Operational Key Account Manager Time Type: Full Time Operational Key Account Manager (OKAM) As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key ...

DSV A/S

Operational Key Account Manager

Iselin, NJ · On-site

$95K - $105K/yr

Operational Key Account Manager Time Type: Full Time Operational Key Account Manager (OKAM) As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key ...

DSV A/S

Operational Key Account Manager

Chester, PA · On-site

$82K - $103K/yr

Operational Key Account Manager Time Type: Full Time Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with ...

DSV A/S

Operational Key Account Manager

Torrance, CA · On-site

$71K - $106K/yr

Operational Key Account Manager - 122147 Time Type: Full Time Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the ...

DSV A/S

Operational Key Account Manager

Milwaukee, WI · On-site

$82K - $103K/yr

Operational Key Account Manager Time Type: Full Time Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with ...

DSV A/S

Operational Key Account Manager

Kent, WA · On-site

$80K - $106K/yr

Operational Key Account Manager - 122141 Time Type: Full Time Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the ...

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Operational Key Account information

See salary details

$29.5K

$65.8K

$106K

How much do operational key account jobs pay per year?

As of Aug 4, 2026, the average yearly pay for operational key account in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

How does an operational key account typically collaborate with internal teams to meet client needs?

Operational Key Account professionals work closely with various internal departments such as sales, logistics, and customer service to ensure smooth service delivery for key clients. This collaboration often involves coordinating order fulfillment, resolving operational issues, and providing regular updates to both the client and internal stakeholders. By maintaining open communication channels and aligning workflows, they help ensure client expectations are met efficiently. This role requires strong organizational skills and the ability to manage multiple priorities while fostering positive working relationships across teams.

What is the difference between Operational Key Account vs Customer Service Manager?

AspectOperational Key AccountCustomer Service Manager
CredentialsRelevant sales, account management certificationsCustomer service or management certifications
Work EnvironmentClient-facing, sales-driven, cross-departmental collaborationCustomer support, team management, client communication
Industry UsageSales, key account management, B2B servicesCustomer support, client relations, service delivery
Search/Comparison IntentUnderstanding account management roles in salesCustomer support roles and management

Operational Key Accounts focus on managing strategic client relationships and driving sales growth, often requiring sales and account management skills. Customer Service Managers primarily oversee customer support teams, ensuring client satisfaction and service quality. While both roles involve client interaction, Operational Key Accounts are more sales-oriented, whereas Customer Service Managers focus on service delivery and support.

What is an operational key account?

An Operational Key Account is a role responsible for managing and maintaining important relationships with key clients to ensure their operational needs are met efficiently. This position involves close collaboration with both clients and internal teams to coordinate services, resolve issues, and deliver on contractual obligations. The Operational Key Account acts as the primary point of contact for key customers, focusing on customer satisfaction, retention, and the smooth delivery of products or services. Strong communication, organizational, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an operational key account manager?

To thrive as an Operational Key Account Manager, you need strong organizational skills, customer relationship management expertise, and a background in business administration or a related field. Familiarity with CRM software, ERP systems, and data analysis tools is typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These competencies ensure effective account management, customer satisfaction, and long-term business growth.
More about Operational Key Account jobs
What are the most commonly searched types of Operational Key Account jobs? The most popular types of Operational Key Account jobs are:
What job categories do people searching Operational Key Account jobs look for? The top searched job categories for Operational Key Account jobs are:
Operational Key Account jobs near you
Infographic showing various Operational Key Account job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Operational Key Account Manager

DSV A/S

Atlanta, GA • On-site

Full-time

Posted 12 days ago

Job description

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Atlanta, 3705 Wilson Rd
Division: Air & Sea
Job Posting Title: Operational Key Account Manager - 120891
Time Type: Full Time
Operational Key Account Manager
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
  • Account Management
    • Act as primary contact for key accounts as defined by branch- and regional management
    • Penetrate customer's organization to identify and build relationships at all levels
    • Work across DSV's network and divisions to maintain and grow share of wallet
    • Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
    • Provide clients with market insights to best predict and maneuver market challenges
    • Create, maintain and update SOPs
    • Lead client onboarding and implementation
  • Operational Execution
  • Oversee day-to-day operational activities, identify risks, pain points and service gaps
  • Lead any and all collaboration efforts across internal stakeholders involved with the client
  • Head up and respond to spot quote requests identify upselling opportunities
  • Ensure data quality KPIs are met including timeliness and billing days
  • Achieve and maintain acceptable AR rating
  • Performance Review
  • Monitor, analyze and action customer performance according to committed volumes
  • Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
  • Ensure client reporting requirements are met
  • Conduct effective client business reviews on scheduled cadence and own any follow up items
  • Strategic Focus
  • Facilitate/support contract and rate negotiations
  • Identify new opportunities and structure deal teams to execute the opportunity to a win
  • Develop account plans and action outlined satisfaction, threats and development opportunities
  • Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
  • Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
  • Analyze volume- and workflows to optimize productivity and uncover cost savings for client
  • Manage rate optimization and yield management
  • Travel as necessary

Educational background / Work experience
  • Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
  • 5+ years of experience in key account management in the transportation and logistics industry is preferred
  • Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies
  • Strong communication and interpersonal skills
  • Excellent problem-solving and decision-making skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Knowledge of transportation and logistics industry trends and best practices
  • Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)
  • May oversee the work of other account managers or support staff

Preferred Qualifications
  • Master's degree in business, logistics, supply chain management, or a related field
  • Experience with international logistics and customs regulations
  • Experience with sales and business development

Language skills
  • Fluent in English (written and spoken)

Computer Literacy
  • Proficient in Microsoft Office Suite and other relevant software
  • Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay range is $71,000.00 - $89,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Operational Key Account Manager
Atlanta

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