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Operational Key Account Jobs (NOW HIRING)

DSV A/S

Operational Key Account Manager

Itasca, IL · On-site

Operational Key Account Manager Time Type: Full Time Summary As an Operational Key Account Manager at DSV, you will be responsible for managing and growing key accounts. You will work closely with ...

DSV A/S

Operational Key Account Manager

Dallas, TX · On-site

$70.50K - $105.50K/yr

Operational Key Account Manager Time Type: Full Time Summary As an Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with ...

DSV A/S

Operational Key Account Manager, GCM

Austin, TX · On-site

Operational Key Account Manager, GCM - 115627 Time Type: Full Time POSITION SUMMARY TheOperations Key Account Manager (OKAM) provides critical support to the Regional and Local Customer, Data Center ...

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$29.5K

$65.8K

$106K

How much do operational key account jobs pay per year?

As of May 30, 2026, the average yearly pay for operational key account in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operational Key Account Manager, and why are they important?

To thrive as an Operational Key Account Manager, you need strong organizational skills, customer relationship management expertise, and a background in business administration or a related field. Familiarity with CRM software, ERP systems, and data analysis tools is typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These competencies ensure effective account management, customer satisfaction, and long-term business growth.

How does an Operational Key Account typically collaborate with internal teams to meet client needs?

Operational Key Account professionals work closely with various internal departments such as sales, logistics, and customer service to ensure smooth service delivery for key clients. This collaboration often involves coordinating order fulfillment, resolving operational issues, and providing regular updates to both the client and internal stakeholders. By maintaining open communication channels and aligning workflows, they help ensure client expectations are met efficiently. This role requires strong organizational skills and the ability to manage multiple priorities while fostering positive working relationships across teams.

What is an Operational Key Account?

An Operational Key Account is a role responsible for managing and maintaining important relationships with key clients to ensure their operational needs are met efficiently. This position involves close collaboration with both clients and internal teams to coordinate services, resolve issues, and deliver on contractual obligations. The Operational Key Account acts as the primary point of contact for key customers, focusing on customer satisfaction, retention, and the smooth delivery of products or services. Strong communication, organizational, and problem-solving skills are essential for success in this role.

What is the difference between Operational Key Account vs Customer Service Manager?

AspectOperational Key AccountCustomer Service Manager
CredentialsRelevant sales, account management certificationsCustomer service or management certifications
Work EnvironmentClient-facing, sales-driven, cross-departmental collaborationCustomer support, team management, client communication
Industry UsageSales, key account management, B2B servicesCustomer support, client relations, service delivery
Search/Comparison IntentUnderstanding account management roles in salesCustomer support roles and management

Operational Key Accounts focus on managing strategic client relationships and driving sales growth, often requiring sales and account management skills. Customer Service Managers primarily oversee customer support teams, ensuring client satisfaction and service quality. While both roles involve client interaction, Operational Key Accounts are more sales-oriented, whereas Customer Service Managers focus on service delivery and support.

More about Operational Key Account jobs
What are the most commonly searched types of Operational Key Account jobs? The most popular types of Operational Key Account jobs are:
What job categories do people searching Operational Key Account jobs look for? The top searched job categories for Operational Key Account jobs are:
Operational Key Account jobs near you
Infographic showing various Operational Key Account job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Operational Key Account Manager

Kuehne+Nagel

East Point, GA • On-site

Full-time

Medical, Retirement

Posted 12 days ago

Job description

Operational Key Account Manager
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
The Operational Key Account Manager serves as the primary operational point of contact for assigned customers, both within North America and globally. This role is responsible for managing customer relationships, translating operational requirements into execution, driving service excellence, and supporting continuous improvement initiatives in partnership with internal Kuehne+Nagel teams.
  • Build and maintain trusted relationships with customers in North America and globally, serving as the primary operational contact and escalation point.
  • Clarify, negotiate, and formalize customer operational requirements and service expectations.
  • Design and implement customer-specific operational solutions to drive satisfaction, loyalty, and cost optimization.
  • Serve as subject matter expert on Kuehne+Nagel services, supporting new business opportunities and customer growth.
  • Lead onboarding and implementation of new business, joint initiatives, and customer-driven projects.
  • Represent customer needs internally across Kuehne+Nagel operations, ensuring accurate execution and alignment.
  • Develop, maintain, and ensure adherence to SOPs; manage operational escalations and address compliance gaps.
  • Support RFQs, spot rate requests, and rate card maintenance in partnership with Key Account Management.
  • Maintain accurate customer setup in operational systems, including EDI, automation, alerts, and master data.
  • Monitor billing, visibility, and internal compliance to address A/R and service issues.
  • Define and formalize KPIs with customers and internal stakeholders.
  • Develop, analyze, and present KPI reporting and operational performance data at agreed intervals.
  • Identify root causes of performance gaps and drive corrective actions with local and regional operations.
  • Lead continuous improvement initiatives in collaboration with business units.
  • Prepare and present operational performance, KPI results, and improvement initiatives during customer business reviews at country, regional, and global levels.
  • Partner with Global and Regional Key Account Managers in preparation of customer presentations and materials.

What we would like you to bring
  • 5 + years of experience in sea and air freight forwarding.
  • Strong knowledge of import/export forwarding operations, systems, processes, and security requirements.
  • Proven experience in customer relationship management within complex, multinational environments.
  • Ability to influence internal teams through leadership, collaboration, and trust.
  • Strong analytical skills with a proactive, improvement-driven mindset.
  • Experience onboarding new business using structured implementation best practices.
  • Ability to drive customer compliance through effective communication of international trade regulations.
  • Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
  • German language proficiency is considered an asset.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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