Team Member Relations Supervisor

Description
REPORTS TO:
Team Member Relations Manager
SCOPE OF POSITION:
Responsible for implementation of and ensuring Team Member Relations are in compliance with the company's policies, procedures and practices focusing on sensitivity, and responsiveness to the Team Member.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.
Responsible for assisting Team Members in resolving work related and/or personal problems by communicating with appropriate members of management and utilizing external support groups.
Responsible for implementing exit interviews, and Team Member satisfaction initiatives.
Implements all Team Member rewards and recognition programs and collaborates with the Service Culture team.
Orchestrates and directs FireKeepers internal Board of Review grievance process for Team Members and management.
Organizes the files, data and information required for unemployment hearings and acts as a representative for unemployment hearings for FireKeepers Casino Hotel in all unemployment cases.
Exhibits strong knowledge of company Policies and Procedures as they relate to Team Member rights and interprets as such, to management and Team Members.
Provides information regarding the company's Team Member Assistance Program, referring Team Members as necessary.
Conducts investigations into any alleged Team Member harassment claims. Ensures a documented, complete investigation for all cases. This may include:
Going to different locations on property to speak with or interview Team Members and department leaders.
Spending long periods of time speaking, listening, and hand-writing notes.
Collecting data in the form of witness testimony and surveillance reviews to utilize to determine outcomes and next steps.
Determine if administrative leaves and/or confidentiality agreements are necessary to protect the integrity of the investigation or complainants.
Finalizing investigations with recommendations, next step actions, and following up with both complainant and the subject of the investigation.
Advises management of problems and concerns of Team Members and gives recommendations in resolving.
Quality checks documentation for management and the Team Member Relations team to ensure the professionalism and integrity of the document.
Collaborates with departments, Security, the NHBP Gaming Commission, and/or the NHBP tribal police on escalated Team Member issues, such as theft, workplace violence, and Team Member safety concerns
Participates as a Team Member within the Human Resources Department working in unison with peers in order to ensure an efficiently organized and operated department.
Maintains knowledge of local jurisdiction gaming laws (Tribal, federal, state, etc.) and associated regulations as well as company internal controls, policies and procedures.
Maintains the highest level of confidentiality, and understands the requirement of limiting information given to other parties to a business need-to-know-minimum.
Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
Outstanding example of and a credit to FireKeepers Casino Hotel.
SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
MINIMUM REQUIRED QUALIFICATIONS:
An applicant's education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate's education, training and competencies through the interview process, testing and methods.
The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:
I can perform the essential functions of this job without accommodations
I can do this job with accommodations *supporting documentation will be required as pursuant to Tribal Code*
Proficiency in both written and verbal English communication is required.
Two-year degree in Business Administration, Human Resources or related field with two years' investigative or Employee Relations experience or four years investigative or Employee Relations experience in lieu of degree. Must be at least 21 years of age.
GENERAL OR PREFERRED QUALIFICATIONS:
Two years' casino experience. Four-year degree in Business Administration, Human Resources or related field with four years' experience in an investigative or Employee Relations role. Strong organizational and interpersonal skills.
Successful completion of one or more FireKeepers Casino Hotel Leading Edge Training programs.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports
and correspondence. Ability to speak effectively before groups of customers or Team Members of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematics such as probability and statistical inference.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.
INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.
FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.