Full-time
Posted 26 days ago
Job description
Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.
Job Description
At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today.
Responsibilities include (but are not limited to):
- Consistently creating results for customers, teammates and the company
- Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
- Scheduling service appointments and answering questions in person and on the telephone
- Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
- Providing the customer with a positive experience
- Ensuring our company's high level of expectations are met, maintained, and exceeded
- Involvement in every aspect of the store operation
- Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
- Ability to step in when necessary to take on additional duties
Qualifications
We are looking for:
- High level of motivation with hands-on management skills
- Top-notch customer service skills with a desire to build long term trust and relationships with our customers
- Effective communication and interpersonal skills
- Automotive experience helpful but not required
Additional Information
All information will be kept confidential according to EEO guidelines.
Physical Requirements:
- Prolonged periods of standing, stooping, and bending
- At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
- Requires working at a production rate pace entailing the constant pushing and/or pulling of materials
By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Training Program Manager?
A: To succeed as a Training Program Manager, key technical skills include expertise in Learning Management Systems (LMS), instructional design principles, and data analysis to measure training effectiveness. Soft skills such as strong communication, project management, and leadership abilities are also crucial, as they enable effective collaboration with stakeholders, trainers, and learners. By combining these technical and soft skills, a Training Program Manager can design and deliver high-quality training programs that meet business objectives, drive employee development, and support career growth within the organization.
Q: What is the career path for a Training Program Manager?
A: A Training Program Manager's career path typically begins with entry-level roles such as Training Coordinator or Learning Specialist, where they develop foundational skills in instructional design, adult learning, and project management. As they progress to mid-level roles like Training Manager or Learning Program Manager, they gain experience in program development, budgeting, and team leadership, while continuing to hone their skills in instructional design, facilitation, and evaluation. Senior roles such as Director of Learning and Development or Chief Learning Officer offer opportunities for strategic leadership, organizational impact, and further specialization in areas like talent development, change management, or technology-enabled learning.
