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Project Manager

Project Manager

Diversified Services Network, Inc.

Peoria, IL • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Project Manager

Operations & Support | Cloud-Based Tools | Azure DevOps

Full-Time  |  Remote  |  2-4 Years Experience

Diversified Services Network, Inc. (DSN) is seeking a full-time Project Manager to join our team! We offer full benefits, PTO, 401k, and more! This is a remote role with occasional onsite requirements near Chicago, IL, Peoria, IL, or Dallas, TX. Candidates must reside within a reasonable commuting distance of one of these locations. If you're looking to grow your project management career within an extremely reputable, stable Fortune 500 company - let's talk!

Position Overview

We are seeking a Project Manager to play a key role supporting operations, support, and team project management within a cloud-based digital environment. In this role, you will manage escalated tickets, support onboarding processes, assist with organization and reporting, and work closely with technical leads, management, and project managers to unblock and resolve difficult user stories and features. You will need to be comfortable proactively escalating blocking issues to leads and managers without unnecessary delay.

Key Contributions & Responsibilities

       Work escalated tickets from Level 1 teams, including customer- and internally-reported issues, using ticketing tools such as ServiceNow or Salesforce.

       Manage team project tracking within Azure DevOps, supporting ongoing monitoring, observability work, and dealer- and customer-facing business tool operations.

       Join staff meetings; assist with organization, reporting, and identifying and communicating roadblocks and issues to appropriate stakeholders.

       Work with technical leads, management, and project managers via meetings and email to unblock and resolve difficult user stories and features related to support onboarding processes.

       Support the onboarding process for dealer and customer-facing tools and systems.

       Proactively escalate blocking issues to leads and managers to ensure swift resolution without unnecessary delay.

Team Structure & Work Environment

       You will work within a leadership team of 5-6, across a broader organization of 35 members. Day-to-day collaboration is primarily with US-based team members, with some interaction with colleagues in Eastern Europe and India.

       This is a remote role. Candidates must reside near one of the following hub locations and be available to come into the office when requested: Chicago, IL, Peoria, IL, or Dallas, TX.

Requirements

Candidate RequirementsEducation & Experience

       Bachelor's or Master's degree with 2-4 years of relevant experience preferred.

       Candidates without a degree will be considered with 4+ years of directly relevant project management or operations support experience.

Required Technical Skills

       Project tracking tools such as Azure DevOps or Jira/Confluence.

       AWS tools including CloudWatch and Lambda services.

       Ticketing tools such as ServiceNow or Salesforce.

       Strong proficiency in PowerPoint, including building polished presentations for leadership and management audiences.

       Experience using AI productivity tools such as Microsoft Copilot, Claude, or similar.

Desired Technical Skills

       Familiarity with Scrum/Agile practices.

Required Soft Skills

       Exceptional written and verbal communication skills - this is a critical requirement and will be closely evaluated throughout the interview process.

       Strong project planning skills with the ability to facilitate and escalate issues to management quickly and effectively.

       Comfortable working directly with leadership teams and senior stakeholders.

Benefits

  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 90,000-95,000 per annual

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Project Manager?

A: To succeed as a Project Manager, key technical skills include proficiency in project management methodologies (e.g., Agile, Waterfall), knowledge of project management tools (e.g., Asana, Trello, MS Project), and understanding of budgeting, scheduling, and resource allocation. Essential soft skills include strong communication and interpersonal skills, ability to lead and motivate teams, and effective conflict resolution and problem-solving skills. By combining these technical and soft skills, a Project Manager can effectively plan, execute, and deliver projects on time, within budget, and to the satisfaction of stakeholders, ultimately driving career growth and professional success.

Q: What is the career path for a Project Manager?

A: A Project Manager's typical career progression involves starting as an Assistant Project Manager or Project Coordinator, where they gain hands-on experience and develop essential skills in project planning, execution, and team management. As they advance to mid-level roles such as Project Manager or Senior Project Manager, they take on more complex projects, lead cross-functional teams, and develop expertise in areas like risk management, budgeting, and stakeholder engagement. Ultimately, senior-level roles like Program Manager or Portfolio Manager offer opportunities for strategic leadership, business acumen, and career specialization, with long-term prospects including executive leadership, consulting, or entrepreneurship.

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Diversified Services Network, Inc. job posting for a Project Manager in Peoria, IL with a salary of $77,000 to $120,700 Annually and benefits including Medical, Vision, Dental, PTO, Life, and Retirement with a map of Peoria location.