$17.25 - $22.75/hr
Other
Medical, Dental, Vision, PTO
Posted 20 days ago
Job description
Job Category: Client Services
Full-Time
Location: Lockbourne, OH 43137, USA
DescriptionEssential Job Functions
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Records consistent problem areas
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Responses are predominately routine but may require deviation from standard procedures
- Other duties as assigned
Other Skills & Abilities
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
Physical Requirements
- Job may require extended sitting or standing, use of standard office equipment.
Education & Experience
- High School Diploma or GED
- 2-4 years client service experience
Certifications and Licenses
- Professional certification may be required in some areas
Why Should You Work for Crane?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Education RequiredHigh School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Specialist?
A: To succeed as a Customer Service Specialist, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management (CRM) software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable effective conflict resolution and issue escalation. By combining these technical and soft skills, Customer Service Specialists can provide exceptional support, build customer loyalty, and drive business growth, ultimately supporting their career advancement and professional development.
Q: What is the career path for a Customer Service Specialist?
A: A Customer Service Specialist typically starts as an entry-level representative, handling customer inquiries and resolving issues, before progressing to mid-level roles such as Team Lead or Quality Assurance Specialist, where they oversee team performance and implement process improvements. As they gain experience, they can move into senior roles like Operations Manager or Customer Experience Manager, where they develop and implement customer-centric strategies. With continued growth, they may pursue leadership positions or transition into related fields like Sales, Training, or Project Management, leveraging their customer service expertise to drive business success.
