Job description
- Organize and coordinate property maintenance related activity across the greater Columbus multi-family scattered site portfolio, including general repairs, grounds, preventative maintenance, vacant apartment turnover, emergency maintenance, and special projects. Provide both administrative and hands-on support to the Maintenance Supervisor and Maintenance Team.
- Support property operations through collaboration and communication with the Property Manager, Assistant Property Manager, and Leasing Team. Drive overall team efficiency, processes, and customer service.
- Communicate with various stakeholders including the in-house maintenance team, third-party sub-contractors, leasing and operations team, and residents, to discuss scheduled work, trouble shoot issues, deliver high level customer service, and ensure proper project completion.
- Assist the Maintenance Supervisor with prioritizing, scheduling, and assigning work orders to in-house maintenance team and third-party sub-contractors.
- Review completed work order notes and timesheets to for accuracy, compliance, and proper resolution. Provide quality control to all maintenance related activity to ensure proper completion, communication, and overall satisfaction.
- Assist with other special projects as needed.
- A masterful executor. You get things done. You fervently plan to meet deadlines and achieve goals. You manage tasks in a fast-paced environment, solve problems, with many moving pieces and ensure you reach the finish line.
- A supportive team player. You work effectively with others and go above and beyond to support the needs of your fellow coworkers. You are reliable and flexible and communicate effectively by communicating issues and challenges, listening, compromising, and seeking feedback.
- An energetic team player. You are energetic and enthusiastic. You work effectively with others and go above and beyond to support the needs of your team.
- Enthusiastic about customer service. You understand how successful customer service is delivered and approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service.
- Experience in real estate, property management, multi-family/single family/scattered site housing, construction, service management, hospitality, or retail, preferred.
- Strong verbal and written communication skills. Comfort using technology.
- Must hold a valid driver’s license and be insurable under company policy. Access to company vehicle is provided.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Maintenance Coordinator?
A: To succeed as a Maintenance Coordinator, key technical skills include proficiency in Computerized Maintenance Management Systems (CMMS), knowledge of mechanical systems and equipment, and experience with preventive maintenance scheduling and inventory management. Soft skills such as strong communication, problem-solving, and organizational abilities are also crucial, as they enable effective collaboration with maintenance teams, management, and other stakeholders. By combining these technical and soft skills, a Maintenance Coordinator can efficiently manage maintenance operations, optimize resource allocation, and drive business continuity, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Maintenance Coordinator?
A: A Maintenance Coordinator's typical career progression involves starting as an entry-level Maintenance Coordinator, where they assist in scheduling and coordinating maintenance activities, and then advancing to a Maintenance Supervisor role, overseeing maintenance teams and projects. Mid-level roles, such as Maintenance Manager or Reliability Engineer, involve strategic planning, budgeting, and implementing maintenance programs to optimize equipment performance and reduce downtime. Senior roles, like Director of Maintenance or Operations Manager, require leadership and expertise in developing and executing comprehensive maintenance strategies, often with a focus on safety, efficiency, and cost-effectiveness.
