About CivicMinds
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Stanton, CA, US
Year founded
2006
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 14 days ago
Job description
Responsibilities
- Managing a caseload of lien files which involves rating the permanent disability under the AMA guides, reviewing medical records, understanding apportionment, completing settlement documents, and resolving liens
- Performing lien negotiations and legal representations
- Appearing before a judge for Mandatory Settlement Conferences, Status Conferences, and Walking Thru settlements
- Providing timely communication with clients and written summaries on a routine basis
- Three years of experience working as a Hearing Representative in California Workers' Compensation Defense (Required)
- Knowledge of CA Workers' Compensation law
- Highly motivated, results-driven, high energy, and a sense of urgency
- Strong attention to detail, with a commitment to outstanding customer service
- Excellent written and verbal communication skills
- Ability to juggle multiple tasks efficiently with little supervision
- Client-focused, with the ability to deliver results
- 401(k) - Employer Contribution
- Dental Insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
civicminds.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Member Services Representative?
A: To succeed as a Member Services Representative, key technical skills include proficiency in customer relationship management (CRM) software, knowledge of product or service offerings, and strong problem-solving abilities to resolve member inquiries. Soft skills such as excellent communication, active listening, and empathy are crucial for building trust and providing personalized support to members. These strengths enable Member Services Representatives to deliver exceptional customer experiences, drive member satisfaction, and contribute to the growth and retention of the organization.
Q: What is the career path for a Member Services Representative?
A: A Member Services Representative typically starts as an entry-level role, providing customer support and resolving member inquiries, and progresses to mid-level roles such as Member Services Coordinator or Team Lead, where they oversee daily operations and train new representatives. As they gain experience, they can move into senior roles like Member Services Manager or Director, where they develop and implement customer service strategies and lead cross-functional teams. With additional training and experience, Member Services Representatives can also transition into related fields like account management, sales, or operations management, leveraging their customer service and problem-solving skills to drive business growth and success.
