$23.08/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 hours ago
Job description
Schedule: Monday - Friday 7:30am-4:00pm - Onsite
Location: Exton, PA
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.
PRIMARY RESPONSIBILITIES:
- Technical Support:
- Respond promptly, professionally, and proactively to incoming service requests.
- Deliver help desk support for end-user hardware, software, and connectivity.
- Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
- Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
- Record all work and communication in the ticketing system for accurate tracking and reporting.
- Training and Development:
- Conduct user training as needed to enhance understanding and usage of IT systems and tools.
- Professional Responsibilities:
- Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
- Participate in in-service training, staff meetings, and other professional development opportunities.
- Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
- Organizational Values and Additional Duties:
- Serve as a positive role model for colleagues and individuals served.
- Adhere to organizational policies and procedures while promoting professionalism.
- Perform other duties, responsibilities, and special projects as assigned.
QUALIFICATIONS:
Knowledge and Skills:
- Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
- Experience troubleshooting and supporting end-user hardware and software.
- Basic understanding of network connectivity troubleshooting.
Experience:
- 1-2 years of experience in a technical support or similar role.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
What's in it for you?
Total Rewards (For Full-Time Employees = >30 hours/week):
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through "Tickets at Work"
- And More!
Want to learn more?
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Specialist?
A: To succeed as an IT Support Specialist, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with helpdesk software and ticketing systems, and knowledge of common hardware and software troubleshooting techniques. Additionally, strong soft skills such as effective communication, problem-solving, and patience are essential for resolving user issues and providing excellent customer service. These technical and soft skills enable IT Support Specialists to efficiently diagnose and resolve technical issues, build trust with users, and contribute to a positive and productive work environment.
Q: What is the career path for a IT Support Specialist?
A: A typical career path for an IT Support Specialist involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Support Specialist or Technical Support Engineer, and eventually to senior roles like Senior Support Engineer, Technical Lead, or IT Operations Manager. Key opportunities for skill development and professional growth in this role include learning about network administration, cybersecurity, cloud computing, and project management, as well as developing strong communication and problem-solving skills. Long-term career prospects for IT Support Specialists may include transitioning into specialized roles like IT Project Manager, Cybersecurity Specialist, or even pursuing a career in IT consulting or sales.
