About CHALMERS FORD
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Rio Rancho, NM, US
Year founded
1996
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
Job description
Description:
This position is a daytime position Tuesday through Saturday, from 7:00 a.m. till 4:00 p.m.
At Chalmers Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
What We Offer
401(K) savings plan
Paid Holidays
Paid Time Off
Health, Dental and Vision insurance
Basic Life Insurance
Discounted Vehicle Purchases
CHALMERS FORD IS A DRUG-FREE WORKPLACERequirements:Qualifications
Must be able to pass a drug screen.
Current valid New Mexico Driver's License
Communication skills – communicates effectively with others
Time management – managing one’s own time and time of others
Typing – ability to type efficiently in order to enter repair orders
Mathematics – calculating service costs and counting change
Basic computer skills
Job Requirements
Minimum 2+ Years experience as a Service Advisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus
chalmersford.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Automotive Service Advisor?
A: To succeed as an Automotive Service Advisor, key technical skills include a strong understanding of vehicle systems, diagnostic procedures, and repair processes, as well as proficiency in using repair information systems and estimating software. Soft skills such as excellent communication, interpersonal, and problem-solving abilities are also crucial, enabling advisors to effectively interact with customers, technicians, and other stakeholders to resolve issues and meet customer needs. By combining technical expertise with strong interpersonal skills, Automotive Service Advisors can build trust, drive customer satisfaction, and contribute to the success of the service department, ultimately supporting their own career growth and professional development.
Q: What is the career path for a Automotive Service Advisor?
A: A typical career progression for an Automotive Service Advisor involves starting as a Service Advisor Assistant or Entry-Level Service Advisor, where they learn to communicate with customers, manage service schedules, and process repairs. As they gain experience, they can move into mid-level roles such as Service Advisor Lead or Service Manager, where they oversee team performance, manage inventory, and develop business strategies. Senior roles like Service Director or General Manager often involve high-level decision-making, business development, and leadership responsibilities, providing opportunities for long-term career growth and advancement in the automotive industry.
