About Boys & Girls Clubs of Greater Cincinnati
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Industry
Non-profits
Company size
51 - 200 Employees
Headquarters location
Cincinnati, OH, US
Year founded
1939
$15/hr
Part-time
PTO
Posted 14 days ago
Job description
Primary Function: Under the supervision of the Club Director, the Front Desk Attendant is responsible for assuring accurate record keeping of attendance and membership information, accurate handling of cash transactions, and greeting members and the public in a positive manner.
Essential Job Responsibilities:
- Provide individual guidance and establish relationships with members that are conducive to their growth and development.
- Maintain accurate daily records of membership and attendance information utilizing KidTrax technology.
- Administer intake of membership application and all other documents relative to membership intake process.
- Collect pick-up cards from families to ensure the Safe Passage policy is enforced.
- Answer telephone and greet members and all Club guests in a pleasant and polite manner.
- Ensure that all visitors and volunteers scan in and are properly identified with ID badges.
- Allow only authorized Club personnel behind the front desk.
- Maintain a balanced cash box when applicable.
- Collect payments for summer camp and other special programs.
- Maintain a payment log to maintain an accurate accounting of all program fee transactions.
- Monitor the use of the public address system
Collaboration/Relationships:
- Maintains close contact with Program Coordinator, Education Coordinator, Club Director and other Club staff, volunteers and parents.
- Work collaboratively with other Program Leaders and Leadership Staff to enhance program development.
- Actively participate in professional development training.
Physical Requirements/Work Environment:
We maintain a 15:1 member to staff ratio. Activities are varied and require active engagement during educational and recreational programming, which may include extended periods of walking and standing. Maximum unassisted lift = 50 lbs. Average lift less than 25 lbs. Requires ability to use computer, various standard and specialized software and database systems, keyboard, calculator and typical office machines.
Education/Experience Requirement:
High School Diploma or GED required. A minimum of 1 year experience in data entry required; minimum 3 years experience preferred.
Skills/Knowledge Required:
- Energetic, forward-thinking and creative individual with high ethical standards.
- Ability to work with a team.
- An understanding of the needs and interests of young people.
- Strong communication skills, both written and verbal.
- Strong organizational skills.
- Ability to interact with young people in a positive way, particularly as it relates to behavior issues.
- Maintain a positive, friendly and cooperative attitude at the worksite.
- CPR and First Aid certification preferred.
Position Details:
- Part-time employment (Hours range between 2pm-8pm)
- Hourly rate: $15.00/hour
- Great Benefits including Paid PTO and holidays
bgcgc.org
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Front Desk Attendant?
A: To succeed as a Front Desk Attendant, key technical skills include proficiency in using computer systems, such as property management software, and basic knowledge of customer relationship management (CRM) tools. Soft skills like excellent communication, problem-solving, and interpersonal skills are also crucial, as they enable Front Desk Attendants to effectively handle guest inquiries, resolve issues, and provide exceptional customer service. By possessing these technical and soft skills, Front Desk Attendants can efficiently manage front-of-house operations, build strong relationships with guests, and contribute to a positive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Front Desk Attendant?
A: A Front Desk Attendant's typical career progression involves moving from an entry-level role, such as a Receptionist or Front Desk Coordinator, to mid-level positions like a Front Desk Manager or Guest Services Coordinator, where they oversee daily operations and staff. As they gain experience, they can develop skills in customer service, communication, and problem-solving, which can lead to senior roles like a Customer Service Manager or Operations Manager, overseeing multiple departments and teams. Long-term, Front Desk Attendants may pursue careers in hospitality management, human resources, or customer experience roles, leveraging their expertise in guest relations and service excellence.
