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Workforce Scheduler Jobs (NOW HIRING)

Oxford Global Resources

Scheduler

Indianapolis, IN · On-site

The Workforce Scheduler must be able to schedule and look at overtime and needs of clinic and understand the dynamic work environment and unique staffing needs of retail health clinics * The ...

LifeStream

Scheduler

New Bedford, MA · Hybrid

$19 - $24.50/hr

Position Summary The Workforce Scheduler works closely with program supervisors and staff to coordinate staffing needs across multiple locations using UKG/UltiPro. Primary Responsibilities * Provide ...

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How much do workforce scheduler jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for workforce scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a workforce scheduler?

A Workforce Scheduler is responsible for creating and managing employee work schedules to ensure proper staffing levels and operational efficiency. They analyze business demands, forecast staffing needs, and adjust schedules accordingly to optimize productivity while minimizing labor costs. Workforce Schedulers also handle shift assignments, time-off requests, and real-time schedule adjustments to maintain service levels. They often use scheduling software and work closely with managers to align staffing with business goals.

What are the key skills and qualifications needed to thrive as a workforce scheduler?

To thrive as a Workforce Scheduler, you need strong organizational skills, attention to detail, and a background in workforce management, often supported by an associate degree or relevant experience. Familiarity with scheduling and workforce management software such as Kronos, UKG, or ADP is typically required. Excellent communication, problem-solving abilities, and adaptability help a Workforce Scheduler excel in balancing employee needs and business demands. These skills ensure efficient staffing coverage, optimized productivity, and positive team morale within dynamic work environments.

What are some common challenges faced by workforce schedulers and how are they managed?

Workforce Schedulers often deal with last-minute changes like employee absences, fluctuating demand, or overlapping shift requests, which can make maintaining optimal coverage challenging. To address these, they rely on robust scheduling software and clear communication with staff and managers, quickly adapting plans as situations evolve. Successful Workforce Schedulers build strong relationships with team members to facilitate shift swaps and promote flexibility. Over time, gaining experience with these challenges enhances organizational and decision-making skills, helping Schedulers grow into more advanced workforce management or supervisory roles.

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Workforce Scheduler jobs near you
Infographic showing various Workforce Scheduler job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Scheduler BR Workforce Management

Advanced Call Center Technologies

Blountville, TN • On-site

Other

Re-posted 7 days ago

Advanced Call Center Technologies rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

66th of 72 rated call and contact centers

Job description

Workforce Scheduler
Department: Workforce Management (WFM)
Reports To: Workforce Supervisor
Position Overview
The Workforce Scheduler is responsible for creating, maintaining, and optimizing staff schedules for a large call center of 12,000+ employees. This role ensures accurate scheduling to meet customer demand, achieve service level goals, and maintain compliance with labor agreements and company policies. The scheduler will collaborate with operations leaders and workforce management teams to balance efficiency, fairness, and employee satisfaction.
Key Responsibilities
Scheduling & Shift Management
-Update and maintain Client IDPs
-Develop, publish, and maintain accurate employee schedules across multiple lines of business, shifts, and locations.
- Allocate shifts based on forecasted demand, staffing requirements, employee availability, and labor rules.
- Manage schedule changes, including shift swaps, time-off requests, overtime assignments, and exceptions.
- Ensure schedules comply with local labor laws, union agreements (if applicable), and company policies.
Real-Time Adjustments
- Monitor intraday performance and collaborate with real-time analysts to make adjustments to schedules as needed.
- Respond quickly to unexpected call volume spikes, absenteeism, or system outages by adjusting breaks, lunches, or reassigning staff.
Collaboration & Communication
- Partner with operations leaders, supervisors, and workforce planners to align schedules with staffing plans and service goals.
- Serve as a point of contact for scheduling-related questions and concerns from employees and managers.
- Communicate scheduling policies, guidelines, and updates clearly to employees and stakeholders.
Data Management & Reporting
- Maintain scheduling data within workforce management systems (e.g., NICE IEX, Verint, Aspect).
- Track schedule adherence, time-off balances, and exception codes.
- Produce reports on scheduling accuracy, utilization, and adherence to identify trends and opportunities for improvement.
Qualifications
Education & Experience
- High school diploma or equivalent required (Bachelor's degree preferred).
- 2-4 years of experience in workforce scheduling, call center operations, or workforce management.
- Experience working in large-scale call centers (5,000+ employees preferred).
Skills & Competencies
- Proficiency in workforce management systems (e.g., NICE IEX, Verint, Aspect).
- Strong organizational skills with attention to detail and accuracy.
- Ability to balance operational needs with employee preferences fairly.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills, with the ability to react quickly in a fast-paced environment.
- Intermediate to advanced Excel or reporting tool skills.
Key Performance Indicators (KPIs)
- Schedule accuracy and coverage percentage.
- Schedule adherence and shrinkage management.
- Overtime and under-time utilization.
- Employee satisfaction with scheduling processes.
- Service level consistency.

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