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Workforce Scheduler Jobs (NOW HIRING)

LifeStream

Scheduler

New Bedford, MA

$19 - $24.50/hr

Position Summary The Workforce Scheduler works closely with program supervisors and staff to coordinate staffing needs across multiple locations using UKG/UltiPro. Primary Responsibilities * Provide ...

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How much do workforce scheduler jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for workforce scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by workforce schedulers and how are they managed?

Workforce Schedulers often deal with last-minute changes like employee absences, fluctuating demand, or overlapping shift requests, which can make maintaining optimal coverage challenging. To address these, they rely on robust scheduling software and clear communication with staff and managers, quickly adapting plans as situations evolve. Successful Workforce Schedulers build strong relationships with team members to facilitate shift swaps and promote flexibility. Over time, gaining experience with these challenges enhances organizational and decision-making skills, helping Schedulers grow into more advanced workforce management or supervisory roles.

What is a workforce scheduler?

A Workforce Scheduler is responsible for creating and managing employee work schedules to ensure proper staffing levels and operational efficiency. They analyze business demands, forecast staffing needs, and adjust schedules accordingly to optimize productivity while minimizing labor costs. Workforce Schedulers also handle shift assignments, time-off requests, and real-time schedule adjustments to maintain service levels. They often use scheduling software and work closely with managers to align staffing with business goals.

What are the key skills and qualifications needed to thrive as a workforce scheduler?

To thrive as a Workforce Scheduler, you need strong organizational skills, attention to detail, and a background in workforce management, often supported by an associate degree or relevant experience. Familiarity with scheduling and workforce management software such as Kronos, UKG, or ADP is typically required. Excellent communication, problem-solving abilities, and adaptability help a Workforce Scheduler excel in balancing employee needs and business demands. These skills ensure efficient staffing coverage, optimized productivity, and positive team morale within dynamic work environments.

More about Workforce Scheduler jobs
What cities are hiring for Workforce Scheduler jobs? Cities with the most Workforce Scheduler job openings:
What are the most commonly searched types of Workforce Scheduler jobs? The most popular types of Workforce Scheduler jobs are:
What states have the most Workforce Scheduler jobs? States with the most job openings for Workforce Scheduler jobs include:
What job categories do people searching Workforce Scheduler jobs look for? The top searched job categories for Workforce Scheduler jobs are:
Workforce Scheduler jobs near you
Infographic showing various Workforce Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 9% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Workforce Scheduler | Philippines

Peak Support LLC

Cambridge, MA • On-site

Full-time

Re-posted 2 days ago

Job description

Description:

Peak Support is looking for a Workforce Scheduler to help ensure optimal staffing coverage and operational efficiency across our teams. This role partners closely with Workforce Management and Operations to create effective schedules, monitor staffing trends, and support business needs through data-driven workforce planning.


Key Responsibilities:

  • Staffing & Scheduling Management:
    Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts. Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements.
  • Collaboration & Communication:
    Partner closely with the WFM Capacity Planner and Operations team to ensure resources are utilized effectively. Liaise with Operations team leaders to confirm schedules and resolve any conflicts or discrepancies.
  • Performance Monitoring & Reporting:
    Track weekly shrinkage and make necessary adjustments to maintain healthy staffing levels. Develop and maintain reports to monitor performance and provide actionable insights to leadership.
  • Process Improvement:
    Continuously evaluate and enhance scheduling processes, offering recommendations to improve efficiency, cost-effectiveness, and employee satisfaction.
  • Stakeholder Engagement:
    Participate in meetings with clients and internal stakeholders to present scheduling insights and ensure alignment with service delivery expectations.
  • Operational Support:
    Collaborate with Operations Leadership to meet client staffing requirements and service goals. Maintain flexibility to adjust schedules in real-time based on changing business conditions.
  • Adaptability & Flexibility:
    Demonstrate high adaptability to shifting client demands and operational changes. Willing and able to work flexible shifts, including overtime, to support business continuity and service excellence.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and exceptional work environment for our team members.


We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.


Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.


Requirements:
  • At least 2 years of working experience as a Workforce Scheduler.
  • Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Proficiency in WFM tools and reporting systems.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and collaborate effectively across teams.
  • Highly flexible and responsive to changing business needs and client requirements.
  • Willingness to work varied shifts and extended hours when necessary.