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3Rd Shift Workforce Scheduler Jobs (NOW HIRING)

Tradewind Aviation

Scheduler - 3rd Shift

Oxford, CT · On-site

For more details visit www.flytradewind.com Shift Schedule: 8pm- 6am EST This position will be fully remote after successful completion of training. ABOUT THE CANDIDATE / ROLE Tradewind Aviation is ...

Tradewind Aviation

Scheduler - 3rd Shift

Oxford, CT · On-site

For more details visit www.flytradewind.com Shift Schedule: 8pm- 6am EST This position will be fully remote after successful completion of training. ABOUT THE CANDIDATE / ROLE Tradewind Aviation is ...

Harbor Steel & Supply

3rd Shift Supervisor

Holland, MI · On-site

Join the Harbor Steel Team as a 3rd Shift Supervisor Join the Harbor Steel Team as a 3rd Shift ... Lead and motivate the team to complete daily work safely, accurately, and on schedule * Keep the ...

G&D Integrated

3rd Shift Production Supervisor

Morton, IL · On-site

$55K - $65K/yr

Insures workforce is within production standards for efficiency. Provides staff with sufficient ... Assign scheduled tasks and manage work flow for the shift per customers' orders. * Manage customer ...

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How much do 3rd shift workforce scheduler jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for 3rd shift workforce scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Workforce Scheduler jobs?

The most popular types of Workforce Scheduler jobs are:

3Rd Shift Workforce Scheduler jobs near you
Infographic showing various 3Rd Shift Workforce Scheduler job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Scheduler BR Workforce Management

Blountville, TN • On-site

Advanced Call Center Technologies LLC
Call Centers • 1 - 5K employees

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

66th of 72 rated call and contact centers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Advanced Call Center Technologies LLCexternal

Full-time

Re-posted 15 days ago

Job description

Workforce Scheduler
Department: Workforce Management (WFM)
Reports To: Workforce Supervisor
Position Overview
The Workforce Scheduler is responsible for creating, maintaining, and optimizing staff schedules for a large call center of 12,000+ employees. This role ensures accurate scheduling to meet customer demand, achieve service level goals, and maintain compliance with labor agreements and company policies. The scheduler will collaborate with operations leaders and workforce management teams to balance efficiency, fairness, and employee satisfaction.
Key Responsibilities
Scheduling & Shift Management
-Update and maintain Client IDPs
-Develop, publish, and maintain accurate employee schedules across multiple lines of business, shifts, and locations.
- Allocate shifts based on forecasted demand, staffing requirements, employee availability, and labor rules.
- Manage schedule changes, including shift swaps, time-off requests, overtime assignments, and exceptions.
- Ensure schedules comply with local labor laws, union agreements (if applicable), and company policies.
Real-Time Adjustments
- Monitor intraday performance and collaborate with real-time analysts to make adjustments to schedules as needed.
- Respond quickly to unexpected call volume spikes, absenteeism, or system outages by adjusting breaks, lunches, or reassigning staff.
Collaboration & Communication
- Partner with operations leaders, supervisors, and workforce planners to align schedules with staffing plans and service goals.
- Serve as a point of contact for scheduling-related questions and concerns from employees and managers.
- Communicate scheduling policies, guidelines, and updates clearly to employees and stakeholders.
Data Management & Reporting
- Maintain scheduling data within workforce management systems (e.g., NICE IEX, Verint, Aspect).
- Track schedule adherence, time-off balances, and exception codes.
- Produce reports on scheduling accuracy, utilization, and adherence to identify trends and opportunities for improvement.
Qualifications
Education & Experience
- High school diploma or equivalent required (Bachelor's degree preferred).
- 2-4 years of experience in workforce scheduling, call center operations, or workforce management.
- Experience working in large-scale call centers (5,000+ employees preferred).
Skills & Competencies
- Proficiency in workforce management systems (e.g., NICE IEX, Verint, Aspect).
- Strong organizational skills with attention to detail and accuracy.
- Ability to balance operational needs with employee preferences fairly.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills, with the ability to react quickly in a fast-paced environment.
- Intermediate to advanced Excel or reporting tool skills.
Key Performance Indicators (KPIs)
- Schedule accuracy and coverage percentage.
- Schedule adherence and shrinkage management.
- Overtime and under-time utilization.
- Employee satisfaction with scheduling processes.
- Service level consistency.

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