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Workforce Scheduler Jobs in Texas (NOW HIRING)

Black Box

Workforce Management Manager

Plano, TX · On-site

Oversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

FAVARH

AVP, Workforce Solutions

Dallas, TX · On-site

Develop workforce strategies including forecasting, capacity planning, scheduling, and real-time performance management to support service, productivity, and financial goals. * Oversee workflow ...

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Workforce Management Specialist Title: Workforce Management Specialist Reports to: Claims Manager ... Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements ... Identify optimal schedules for projected hiring and execute shift bidding process. * Maintain ...

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How much do workforce scheduler jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for workforce scheduler in Texas is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.73 per hour, depending on experience, location, and employer.

What are some common challenges faced by Workforce Schedulers and how are they managed?

Workforce Schedulers often deal with last-minute changes like employee absences, fluctuating demand, or overlapping shift requests, which can make maintaining optimal coverage challenging. To address these, they rely on robust scheduling software and clear communication with staff and managers, quickly adapting plans as situations evolve. Successful Workforce Schedulers build strong relationships with team members to facilitate shift swaps and promote flexibility. Over time, gaining experience with these challenges enhances organizational and decision-making skills, helping Schedulers grow into more advanced workforce management or supervisory roles.

What is a Workforce Scheduler job?

A Workforce Scheduler is responsible for creating and managing employee work schedules to ensure proper staffing levels and operational efficiency. They analyze business demands, forecast staffing needs, and adjust schedules accordingly to optimize productivity while minimizing labor costs. Workforce Schedulers also handle shift assignments, time-off requests, and real-time schedule adjustments to maintain service levels. They often use scheduling software and work closely with managers to align staffing with business goals.

What is a workforce scheduler job description?

A workforce scheduler is responsible for creating and managing staff schedules to ensure adequate coverage and operational efficiency. They analyze staffing needs, use scheduling software, and coordinate with team members to meet organizational demands, often working within specific shift patterns and deadlines.

What are the key skills and qualifications needed to thrive in the Workforce Scheduler position, and why are they important?

To thrive as a Workforce Scheduler, you need strong organizational skills, attention to detail, and a background in workforce management, often supported by an associate degree or relevant experience. Familiarity with scheduling and workforce management software such as Kronos, UKG, or ADP is typically required. Excellent communication, problem-solving abilities, and adaptability help a Workforce Scheduler excel in balancing employee needs and business demands. These skills ensure efficient staffing coverage, optimized productivity, and positive team morale within dynamic work environments.

What jobs pay 4000 a week without a degree?

Workforce schedulers typically do not earn $4,000 a week without a degree, as this role usually requires organizational skills and experience rather than high income. However, some high-paying jobs that can reach this level without a degree include commercial pilots, real estate brokers, and sales managers, which often depend on experience, certifications, or licensing. These roles may involve irregular hours, commission-based pay, or specialized skills.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day often include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions typically require advanced skills, extensive experience, and often involve high responsibility or risk. In some cases, freelance or contract work in fields like software development or finance can also reach this level of daily income.

What's a good job for overthinkers?

A workforce scheduler is suitable for overthinkers because it involves organizing and planning staff shifts, requiring attention to detail and problem-solving skills. The role often involves using scheduling software and analyzing data to optimize workforce coverage, which can be engaging for those who enjoy structured tasks.
What are the most commonly searched types of Workforce Scheduler jobs in Texas? The most popular types of Workforce Scheduler jobs in Texas are:
What are popular job titles related to Workforce Scheduler jobs in Texas? For Workforce Scheduler jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Scheduler jobs in Texas look for? The top searched job categories for Workforce Scheduler jobs in Texas are:
What cities in Texas are hiring for Workforce Scheduler jobs? Cities in Texas with the most Workforce Scheduler job openings:
Workforce Scheduler jobs near you
Infographic showing various Workforce Scheduler job openings in Texas as of July 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,611 per year, or $20 per hour.
Workforce Scheduling Senior Analyst

Workforce Scheduling Senior Analyst

Geico

Richardson, TX • On-site

Full-time

Posted 14 days ago

GEICO rating

8.0

Company rating: 8.0 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

161st of 299 rated insurance

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Position Summary

We are seeking an experienced Senior Workforce Management Scheduling Analyst to manage workforce schedules in a complex contact center environment. This role is responsible for translating forecasted demand into effective staffing plans that support service level goals, customer experience, and operational efficiency.

The ideal candidate will have advanced NICE Workforce Management (WFM) experience and a proven ability to partner with Operations leadership, present workforce recommendations, facilitate staffing discussions, and influence business decisions through data-driven insights. This is not a transactional scheduling role; it requires strong analytical skills, stakeholder management, and leadership presence.

Key Responsibilities

Workforce Scheduling

  • Develop, publish, and maintain schedules within NICE WFM to support staffing requirements and operational objectives.
  • Optimize shifts, breaks, offline activities, and staffing placement to align resources with projected demand.
  • Evaluate schedule effectiveness and adjust plans to address changing business conditions, staffing gaps, and shrinkage impacts.
  • Maintain schedule compliance with applicable business rules and workforce policies.

Staffing Analysis

  • Analyze staffing requirements and identify risks related to service levels, coverage, occupancy, and resource utilization.
  • Provide recommendations regarding overtime, schedule changes, staffing shortages, and capacity constraints.
  • Monitor workforce performance metrics and identify opportunities to improve efficiency and customer outcomes.
  • Support workforce planning initiatives through data analysis and reporting.

Stakeholder Management & Leadership

  • Serve as the primary scheduling partner for Operations and Workforce Management leadership.
  • Lead workforce planning, staffing review, and scheduling meetings with business stakeholders.
  • Present staffing risks, recommendations, and workforce insights to leadership audiences.
  • Build strong partnerships across Operations, Forecasting, Training, HR, Recruiting, and Workforce Management teams.
  • Influence decisions through clear communication, business acumen, and fact-based recommendations.

Reporting & Continuous Improvement

  • Produce and maintain reporting related to staffing, schedule efficiency, adherence, shrinkage, overtime, and service levels.
  • Develop executive-ready presentations that communicate workforce trends and operational impacts.
  • Identify process improvements and recommend enhancements to scheduling practices and workforce management processes.
  • Support initiatives that improve workforce flexibility, employee experience, and operational performance.

Required Qualifications

Experience

  • Bachelor's degree in Business, Analytics, Operations, or related field, or equivalent experience.
  • 3-5 years of Workforce Management experience in a contact center environment.
  • 1+ years of hands-on scheduling experience using NICE Workforce Management.
  • Experience supporting multiple lines of business and complex staffing models.
  • Proven experience presenting recommendations and leading discussions with leadership teams.

Technical Skills

  • Advanced proficiency with NICE WFM including:
    • Schedule generation
    • Staffing analysis
    • Schedule optimization
    • Employee Engagement Manager (EEM)
    • Real-Time Adherence
  • Moderate Excel skills.
  • Experience with Power BI, Tableau, AWS Connect, Amazon Quick or similar reporting platforms.
  • Strong understanding of forecasting, scheduling, shrinkage, staffing models, and service level management.

Leadership Competencies

  • Strong stakeholder engagement and relationship-building skills.
  • Ability to lead meetings and facilitate workforce planning discussions.
  • Excellent verbal, written, and presentation skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to manage competing priorities in a fast-paced environment.
  • Demonstrated ability to influence decisions through data and business insights.

Ideal Candidate Profile

The successful candidate is a NICE WFM expert who can:

  • Build and optimize schedules.
  • Translate workforce data into business recommendations.
  • Lead staffing discussions with operational leaders.
  • Partner effectively across multiple departments.
  • Drive workforce decisions that improve staffing efficiency and operational performance.

Why Join Us:

  • Opportunity to work with cutting-edge technologies and innovative projects.
  • Collaborative and inclusive work environment.


Annual Salary

$52,275.00 - $101,475.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.


At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company:Protecting customers through life's twists and turns with innovation and integrity.

Great Careers:Personalized development programs, mentorship, and certification assistance.

Great Culture:Inclusive and collaborative culture rooted in shared success.

Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

What GEICO employees say

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About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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