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Workforce Scheduler Jobs (NOW HIRING)

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Adjusts schedules in real-time to address unexpected fluctuations in call volumes. * Monitors key workforce metrics, including service levels, occupancy, adherence, and shrinkage. * Provides ...

Ohio Health

Functional Consulting & Discovery Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs. Translate business requirements into ...

Global Elite Group

Scheduler - DEN (52444)

Denver, CO · On-site

$24 - $26/hr

Monitor staffing levels and make recommendations regarding scheduling adjustments and workforce needs. * Review contract post requirements, staffing levels, and operational needs to create efficient ...

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How much do workforce scheduler jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for workforce scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a workforce scheduler?

A Workforce Scheduler is responsible for creating and managing employee work schedules to ensure proper staffing levels and operational efficiency. They analyze business demands, forecast staffing needs, and adjust schedules accordingly to optimize productivity while minimizing labor costs. Workforce Schedulers also handle shift assignments, time-off requests, and real-time schedule adjustments to maintain service levels. They often use scheduling software and work closely with managers to align staffing with business goals.

What are the key skills and qualifications needed to thrive as a workforce scheduler?

To thrive as a Workforce Scheduler, you need strong organizational skills, attention to detail, and a background in workforce management, often supported by an associate degree or relevant experience. Familiarity with scheduling and workforce management software such as Kronos, UKG, or ADP is typically required. Excellent communication, problem-solving abilities, and adaptability help a Workforce Scheduler excel in balancing employee needs and business demands. These skills ensure efficient staffing coverage, optimized productivity, and positive team morale within dynamic work environments.

What are some common challenges faced by workforce schedulers and how are they managed?

Workforce Schedulers often deal with last-minute changes like employee absences, fluctuating demand, or overlapping shift requests, which can make maintaining optimal coverage challenging. To address these, they rely on robust scheduling software and clear communication with staff and managers, quickly adapting plans as situations evolve. Successful Workforce Schedulers build strong relationships with team members to facilitate shift swaps and promote flexibility. Over time, gaining experience with these challenges enhances organizational and decision-making skills, helping Schedulers grow into more advanced workforce management or supervisory roles.

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Workforce Scheduler jobs near you
Infographic showing various Workforce Scheduler job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Workforce Management Scheduler

Local Government Federal Credit Union

Raleigh, NC • On-site

$18.25 - $23.50/hr

Full-time

Posted 17 days ago

Job description

CIVIC CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
This role will be responsible for ensuring the efficient and effective allocation of resources to meet our call center's service level targets. One will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.
NORMAL DAY-TO-DAY WORK
  1. Analyzes historical call volume data to accurately forecast future trends and staffing needs.
  2. Develops and implement staffing models to ensure service level goals are met.
  3. Creates dynamic staff schedules that align with forecasted call volumes and business objectives.
  4. Adjusts schedules in real-time to address unexpected fluctuations in call volumes.
  5. Monitors key workforce metrics, including service levels, occupancy, adherence, and shrinkage.
  6. Provides actionable insights from performance data to enhance operational efficiency.
  7. Addresses challenges such as surges in call volume or unexpected absenteeism with quick and effective solutions.
  8. Recommends staffing changes or process improvements based on thorough data analysis.
  9. Partners with operations teams to align workforce strategies with business goals.
  10. Trains and mentors team members on workforce management tools and best practices.
  11. Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
  1. Minimum 4 - 6 years of call center experience.
  2. Experience working with workforce management tools and software (e.g., NICE IEX, Verint, Genesys or similar).
  3. Proven ability to analyze performance data and implement effective workforce solutions.
  4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full-Time Equivalent).
  5. Excellent problem-solving skills and the ability to make decisions under pressure.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  8. Travel required sometimes.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
  1. Experience in financial services or credit unions.
  2. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  3. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  4. Ability to adapt quickly to changing demands and provide leadership during high-pressure situations
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org

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