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Workforce Management Manager Jobs in Texas (NOW HIRING)

Metrocrest Services

WORKFORCE MANAGER

Carrollton, TX · On-site

Strong project management skills and the ability to execute programs with limited supervision PREFERRED * Experience with sector-based workforce development, employer partnership development, or on ...

Aerotek

Workforce Manager

Houston, TX

$54K - $58K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Humble, TX

$54K - $58K/yr

As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Humble, TX

$54K - $58K/yr

As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Houston, TX

$54K - $58K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Texas? The most popular types of Workforce Management jobs in Texas are:
What are popular job titles related to Workforce Management Manager jobs in Texas? For Workforce Management Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Texas look for? The top searched job categories for Workforce Management Manager jobs in Texas are:
What cities in Texas are hiring for Workforce Management Manager jobs? Cities in Texas with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

WORKFORCE MANAGER

Metrocrest Services

Carrollton, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Job Type
Full-time
Description
ABOUT METROCREST SERVICES
Metrocrest Services provides hope and builds pathways to economic mobility for neighbors across the north Dallas area. We operate a whole-household, Social Determinants of Health (SDOH)-aligned model organized around five pillars: Income, Health & Food, Workforce, Education/Training, and Housing. We call the people we serve "Neighbors" because they are members of our community, not cases to be managed, and every team member is expected to bring dignity, curiosity, and a whole-household perspective to their work.
THE OPPORTUNITY
The Workforce Manager helps neighbors build meaningful pathways to employment, career growth, and long-term economic stability. In this role, you'll coach neighbors, cultivate partnerships with local employers, and connect people to education, training, and career opportunities aligned with their goals, bringing labor market knowledge, strategic thinking, and a strengths-based approach to every interaction. This role primarily works 8:00 AM-5:00 PM, Monday through Friday, with occasional evenings and weekends based on program needs.
Requirements
WHAT YOU'LL DO
  • Lead, coach, and develop a team of Workforce Specialists, setting direction and supporting their professional growth
  • Build and maintain employer partnerships - developing hiring pipelines, coordinating job fairs, and negotiating on-the-job training opportunities
  • Design and oversee job readiness programming, including workshops, one-on-one coaching, and structured curricula
  • Connect neighbors to skills training and credentialing programs aligned with in-demand industries
  • Track workforce outcomes in Salesforce and report program data, metrics, and results to leadership
  • Collaborate across program pillars so employment goals are embedded in each neighbor's whole-household coaching plan
  • Represent Metrocrest in workforce development coalitions and employer engagement networks

WHO YOU ARE
  • Culturally humble, with an equity-minded approach to the systemic barriers neighbors face and the ability to hold empathy and accountability at once
  • Patient and persistent; understands that workforce readiness is a pathway, not a single event, and celebrates incremental progress alongside employment placement outcomes
  • Energetic and connector-minded; builds employer relationships not as transactions but as long-term partnerships that benefit both neighbors and the business community
  • Energetic about the work and understands that passion and professionalism are not mutually exclusive in this role

WHAT YOU BRING
  • Bachelor's degree in Social Services, Human Services, Business, Workforce Development, or a related field
  • 5-8 years of experience in workforce or career development within a nonprofit, social service, or community-based setting
  • 3-5 years of supervisory experience leading a workforce or related program team
  • Proficiency with Microsoft Office, Salesforce (or a comparable case management system), and virtual collaboration tools
  • Strong project management skills and the ability to execute programs with limited supervision

PREFERRED
  • Experience with sector-based workforce development, employer partnership development, or on-the-job training design
  • Familiarity with Texas Workforce Commission (TWC), Workforce Solutions, or a comparable public workforce system
  • Experience with SDOH-aligned program models and whole-household assessment frameworks
  • Bilingual English/Spanish a plus

WHY METROCREST
Join an organization in an exciting season of transformation, building a whole-household model that puts neighbors at the center of everything we do. This role offers the opportunity to shape how workforce services are delivered across the communities we serve.
BENEFITS
  • Salary for this FLSA-exempt position is commensurate with experience
  • Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
  • Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
  • Employer-paid group term life insurance (Principal)
  • Employer-paid long-term disability (Principal)
  • 401(k) retirement plan with company matching 1/2:1 (up to 6%)
  • Generous paid time off package, including vacation, personal time off, and paid holidays
  • Paid parental leave
  • Training and development opportunities
  • Tuition reimbursement

EQUAL EMPLOYMENT OPPORTUNITY
Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by law.
In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.
Salary Description
Salary commensurate with experience

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