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Workforce Management Manager Jobs in Dallas, TX (NOW HIRING)

Black Box

Workforce Management Manager

Plano, TX · On-site

The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

Simmons Bank

Workforce Planning Manager

Dallas, TX · On-site

Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting. * Develop and maintain the retail staffing model aligned with transaction volume ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals ...

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Workforce Management Manager information

See Dallas, TX salary details

$27.2K

$80.8K

$136K

How much do workforce management manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for workforce management manager in Dallas, TX is $80,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $115,200.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Dallas, TX?

The most popular types of Workforce Management jobs in Dallas, TX are:

What are popular job titles related to Workforce Management Manager jobs in Dallas, TX?

For Workforce Management Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Dallas, TX look for?

The top searched job categories for Workforce Management Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Workforce Management Manager jobs?

Cities near Dallas, TX with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $80,797 per year, or $38.8 per hour.

Workforce Management Manager

Black Box

Plano, TX • On-site

Full-time

Re-posted 26 days ago

Job description


The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical talent is available at the right time to meet uptime, capacity, and service-level objectives. The position partners closely with Data Center Operations, Capacity Planning, HR, and Finance to drive forecasting accuracy, staffing efficiency, and labor cost optimization across multiple sites or regions.
Key Responsibilities
  • Develop short- and long-term workforce plans aligned with data center growth, capacity expansion, and operational demand.
  • Build and maintain forecasting models for technician staffing, shift coverage, and project-based labor needs.
  • Partner with capacity planning teams to align workforce supply with infrastructure demand.
  • Oversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and compliance.
  • Implement standardized WFM processes across multiple facilities or regions.
  • Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident response needs.
  • Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and labor cost analysis.
  • Develop dashboards and reporting for executive visibility into workforce performance.
  • Use data-driven insights to recommend staffing optimizations and efficiency improvements.
  • Own and optimize WFM tools (e.g., scheduling systems, forecasting software, timekeeping platforms).
  • Drive automation and digital transformation initiatives within workforce planning processes.
  • Ensure integration between WFM systems and HRIS, ticketing, and capacity management tools.
  • Partner with HR on hiring strategies, talent pipelines, and workforce scalability.
  • Work with Finance to manage labor budgets, cost forecasting, and variance analysis.
  • Collaborate with Data Center Operations leadership to align workforce plans with maintenance schedules, deployments, and incident management.
Required
  • Bachelor's degree in Business, Operations, Engineering, or related field.
  • 8-12+ years of experience in Workforce Management, Operations Planning, or similar roles.
  • 3-5+ years of leadership experience managing WFM or operations teams.
  • Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
  • Strong analytical and modeling skills (Excel, SQL, or similar tools).
  • Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
  • Experience in hyperscale or colocation data center environments.
  • Knowledge of capacity planning and infrastructure lifecycle management.
  • Familiarity with ITIL, incident management, or service operations frameworks.

Why Black Box?
Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth-both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.
Equal Opportunity Employer- Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.

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