ZipRecruiter

Log In

1

Workforce Management Manager Jobs in Houston, TX

Invesco

Senior Engineer-Workforce Management

Houston, TX · Hybrid

$99K - $137K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... The job holder may be required to perform other duties as deemed appropriate by their manager from ...

Aerotek

Workforce Manager

Houston, TX · On-site

$54K - $58K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Humble, TX

$54K - $58K/yr

As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Humble, TX

$54K - $58K/yr

As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Houston, TX · On-site

$54K - $58K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Harris County

Risk Management Manager

Houston, TX

Workforce Training & Risk Awareness Design, schedule, and deliver high impact safety and risk ... Fiscal & Administrative Management Forecast, prepare, and manage the division's annual operating ...

Harris County, TX

Risk Management Manager

Houston, TX · On-site

Emergency Management & Interagency Collaboration * Serve as the primary liaison and coordinate ... Workforce Training & Risk Awareness * Design, schedule, and deliver high impact safety and risk ...

Harris County

Risk Management Manager

Houston, TX

Workforce Training & Risk Awareness Design, schedule, and deliver high impact safety and risk ... Fiscal & Administrative Management Forecast, prepare, and manage the division's annual operating ...

2020 Companies

Scheduling Manager

Houston, TX · On-site +1

$56K/yr

Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience * Previous experience leading or supervising a team * Experience using Salesforce scheduling tools or ...

2020 Companies, Inc.

Scheduling Manager

Houston, TX · On-site +1

$56K/yr

Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience * Previous experience leading or supervising a team * Experience using Salesforce scheduling tools or ...

next page

Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Houston, TX

Workforce Management Manager information

See Houston, TX salary details

$26.3K

$78K

$131.3K

How much do workforce management manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for workforce management manager in Houston, TX is $77,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $111,300.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Houston, TX? The most popular types of Workforce Management jobs in Houston, TX are:
What are popular job titles related to Workforce Management Manager jobs in Houston, TX? For Workforce Management Manager jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Houston, TX look for? The top searched job categories for Workforce Management Manager jobs in Houston, TX are:
What cities near Houston, TX are hiring for Workforce Management Manager jobs? Cities near Houston, TX with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Houston, TX as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,999 per year, or $37.5 per hour.

Workforce Management Analyst

E-Solutions, Inc.

Santa Fe, TX • On-site

Other

Posted 13 days ago

Job description

Job Title: Workforce Management Analyst – Voice Operations
Job Location: San Antonio, TX
Project Duration: FULL TIME
 
Role Summary
The Workforce Management (WFM) Analyst will support endtoend workforce planning and realtime management for a highvolume voice operation. This role is responsible for forecasting, scheduling, queue management, and intraday performance monitoring to ensure service level targets are consistently met. The ideal candidate brings strong analytical skills, handson Excel expertise, and the ability to communicate insights clearly through presentations for operations leadership.
 
Key Responsibilities
Workforce Planning & Forecasting
Develop and maintain shortterm and longterm forecasts for voice volumes, AHT, and staffing requirements
Perform variance analysis between forecast vs. actuals and recommend corrective actions
Support capacity planning aligned to business demand, seasonality, and operational changes
Scheduling & Queue Management
Create and manage optimized schedules to meet SLA, ASA, and occupancy targets
Monitor queues and service levels in real time and make intraday adjustments
Partner with Operations and Team Leads to balance staffing, adherence, and productivity
RealTime Management & Reporting
Track intraday performance metrics including service levels, shrinkage, adherence, and backlog
Prepare daily, weekly, and monthly WFM reports with actionable insights
Escalate risks related to staffing gaps, volume spikes, or SLA breaches proactively
Stakeholder & Operational Support
Work closely with Operations, Quality, Training, and Leadership teams
Present WFM insights, trends, and recommendations to leadership using clear presentations
Support new initiatives, rampups, and volume transitions from a WFM perspective
 
Required Skills & Qualifications
Experience
Minimum 5 years of WFM experience supporting voice/contact center operations
Strong handson experience in forecasting, scheduling, queue monitoring, and intraday management
Technical & Analytical Skills
Advanced Microsoft Excel skills (formulas, pivot tables, dashboards, analysis)
Experience creating managementlevel reports and presentations (PowerPoint)
Familiarity with WFM tools and contact center metrics (AHT, shrinkage, SLA, ASA, occupancy)
Soft Skills
Strong analytical and problemsolving skills
Ability to communicate datadriven insights clearly to both operational and leadership audiences
High attention to detail with a proactive, solutionoriented mindset
 
Work Model
100% Work from Office
5 days a week on-site in San Antonio, TX
Flexible to support business hours aligned with voice operations
 
Preferred (Nice to Have)
Experience supporting USbased voice operations
Exposure to largescale or multiqueue contact center environments – Inbound and outbound contact center
Experience working in fastpaced, SLAdriven operations

Workforce Management Analyst1fastpacedN/AFull TImeUnited States

Apply