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Workforce Management Manager Jobs in Austin, TX (NOW HIRING)

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Claims Manager Department: Claims Direct Reports: No Exempt Status: Non-Exempt Job Purpose We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is ...

Expedia

Director, Workforce Management

Austin, TX · On-site

$304K/yr

Director, Workforce Management The Director, Workforce Management leads the strategy and execution that enables a large, globally distributed customer operations network to deliver exceptional ...

Acess Global

Workforce Operations Analyst

Austin, TX · On-site

Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...

ConfigUSA

Workforce Operations Analyst

Austin, TX · On-site

Workforce Operations Analyst Role Descriptions: - Must have LinkedIn profile in Submission Support ... Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal

Visa

Workforce Planning Manager

Austin, TX · On-site

$116K/yr

This role will focus on analyzing workforce data, supporting strategic workforce plans, and ensuring accurate headcount management. You will collaborate closely with key cross-functional stakeholders ...

Visa

Workforce Planning Manager

Austin, TX

$116K/yr

This role will focus on analyzing workforce data, supporting strategic workforce plans, and ensuring accurate headcount management. You will collaborate closely with key cross-functional stakeholders ...

Deloitte

UKG PRO HCM Senior Consultant

Austin, TX · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

Arete Technologies, Inc.

.net ( Workforce )

Austin, TX · On-site

IT Workforce Systems Manager Programmer /Developer Selected candidate will work with IT Workforce Systems Manager to maintain current code and modify existing functionality based on federal rules ...

AtOrchard LLC

Human Resources Analyst

Austin, TX · On-site

This position supports workforce management processes including onboarding, offboarding, HR documentation, and access coordination for personnel working at NOAA facilities and on NOAA platforms. This ...

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Workforce Management Manager information

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$27.3K

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How much do workforce management manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for workforce management manager in Austin, TX is $80,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $115,500.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Austin, TX?

The most popular types of Workforce Management jobs in Austin, TX are:

What are popular job titles related to Workforce Management Manager jobs in Austin, TX?

For Workforce Management Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Austin, TX look for?

The top searched job categories for Workforce Management Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Workforce Management Manager jobs?

Cities near Austin, TX with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $80,959 per year, or $38.9 per hour.

Workforce Management Specialist

Austin, TX • On-site

RoadVantage
Insurance Services • 11 - 50 employees
Learn more about RoadVantageexternal

Full-time

Re-posted 16 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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