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Workforce Management Jobs in Austin, TX (NOW HIRING)

Acess Global

Workforce Operations Analyst

Austin, TX · On-site

Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...

ConfigUSA

Workforce Operations Analyst

Austin, TX · On-site

Workforce Operations Analyst Role Descriptions: - Must have LinkedIn profile in Submission Support ... Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal

Arete Technologies, Inc.

.net ( Workforce )

Austin, TX · On-site

IT Workforce Systems Manager Programmer /Developer Selected candidate will work with IT Workforce Systems Manager to maintain current code and modify existing functionality based on federal rules ...

Deloitte

UKG PRO HCM Senior Consultant

Austin, TX · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

AtOrchard LLC

Human Resources Analyst

Austin, TX · On-site

This position supports workforce management processes including onboarding, offboarding, HR documentation, and access coordination for personnel working at NOAA facilities and on NOAA platforms. This ...

Papaya Global

Account Executive

Austin, TX · On-site

You'll be selling Papaya's cutting-edge platform that simplifies global payroll, payments, and workforce management. Key Responsibilities New Business Development * Generate new business ...

Q2

Senior Data Intelligence Solutions Architect

Austin, TX · On-site

$66.75 - $89.25/hr

Design scalable data architecture for operational reporting, workforce planning, QA, escalation management, customer health, and executive visibility. * Build and maintain enterprise data models ...

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Workforce Management information

See Austin, TX salary details

$24.8K

$75.7K

$160.6K

How much do workforce management jobs pay per year?

As of Aug 25, 2026, the average yearly pay for workforce management in Austin, TX is $75,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $91,200.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Austin, TX?

The most popular types of Workforce Management jobs in Austin, TX are:

What are popular job titles related to Workforce Management jobs in Austin, TX?

For Workforce Management jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Austin, TX look for?

The top searched job categories for Workforce Management jobs in Austin, TX are:

What cities near Austin, TX are hiring for Workforce Management jobs?

Cities near Austin, TX with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $75,745 per year, or $36.4 per hour.

Workforce Management Specialist

Austin, TX

RoadVantage
Insurance Services • 11 - 50 employees
Learn more about RoadVantageexternal

Full-time

Re-posted 2 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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