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Workforce Management Jobs in Houston, TX (NOW HIRING)

Simmons Bank

Workforce Planning Manager

Houston, TX · On-site

Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting. * Develop and maintain the retail staffing model aligned with transaction volume ...

New

Invesco

Senior Engineer-Workforce Management

Houston, TX · Hybrid

$99K - $137K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll integrations, defining solution architecture and guiding configuration and integration strategy. The role ...

Aerotek

Workforce Manager

Houston, TX

$54K - $58K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Humble, TX

$54K - $58K/yr

As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Humble, TX

$54K - $58K/yr

As a WOrkforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Houston, TX · On-site

$54K - $58K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Qcells

EPC Workforce Specialist

Houston, TX · Hybrid

Head of Construction/Workforce Manager FLSA Status: Exempt Position Status: Permanent, Full-time Work Sta tus : Hybrid EPC WORKFORCE SPECIALIST Hanwha Qcells USA Corp (Qcells USA), headquartered in ...

Qcells

EPC Workforce Specialist

Houston, TX · On-site

Head of Construction/Workforce Manager FLSA Status: Exempt Position Status: Permanent, Full-time Work Sta tus : Hybrid EPC WORKFORCE SPECIALIST Hanwha Qcells USA Corp ( Qcells USA), headquartered in ...

Waste Management

UKG Architect

Houston, TX · On-site

Translate business requirements into scalable, compliant workforce management solutions, and define architecture standards, design patterns, and governance practices for the WFM technology stack

Waste Management

UKG Architect

Houston, TX · On-site

Translate business requirements into scalable, compliant workforce management solutions, and define architecture standards, design patterns, and governance practices for the WFM technology stack

Waste Management

UKG Architect

Houston, TX

Translate business requirements into scalable, compliant workforce management solutions, and define architecture standards, design patterns, and governance practices for the WFM technology stack

Waste Management

UKG Architect

Houston, TX · On-site

Translate business requirements into scalable, compliant workforce management solutions, and define architecture standards, design patterns, and governance practices for the WFM technology stack

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All JobsWorkforce Management JobsWorkforce Management Jobs in Houston, TX

Workforce Management information

See Houston, TX salary details

$23.9K

$73K

$154.7K

How much do workforce management jobs pay per year?

As of Aug 10, 2026, the average yearly pay for workforce management in Houston, TX is $72,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $87,900.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Houston, TX? The most popular types of Workforce Management jobs in Houston, TX are:
What job categories do people searching Workforce Management jobs in Houston, TX look for? The top searched job categories for Workforce Management jobs in Houston, TX are:
What cities near Houston, TX are hiring for Workforce Management jobs? Cities near Houston, TX with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Houston, TX as of August 2026, with employment types broken down into 88% Full Time, 4% Part Time, and 8% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $72,976 per year, or $35.1 per hour.

Workforce Management Analyst

E-Solutions, Inc.

Santa Fe, TX • On-site

Other

Posted 21 days ago

Job description

Job Title: Workforce Management Analyst – Voice Operations
Job Location: San Antonio, TX
Project Duration: FULL TIME
 
Role Summary
The Workforce Management (WFM) Analyst will support endtoend workforce planning and realtime management for a highvolume voice operation. This role is responsible for forecasting, scheduling, queue management, and intraday performance monitoring to ensure service level targets are consistently met. The ideal candidate brings strong analytical skills, handson Excel expertise, and the ability to communicate insights clearly through presentations for operations leadership.
 
Key Responsibilities
Workforce Planning & Forecasting
Develop and maintain shortterm and longterm forecasts for voice volumes, AHT, and staffing requirements
Perform variance analysis between forecast vs. actuals and recommend corrective actions
Support capacity planning aligned to business demand, seasonality, and operational changes
Scheduling & Queue Management
Create and manage optimized schedules to meet SLA, ASA, and occupancy targets
Monitor queues and service levels in real time and make intraday adjustments
Partner with Operations and Team Leads to balance staffing, adherence, and productivity
RealTime Management & Reporting
Track intraday performance metrics including service levels, shrinkage, adherence, and backlog
Prepare daily, weekly, and monthly WFM reports with actionable insights
Escalate risks related to staffing gaps, volume spikes, or SLA breaches proactively
Stakeholder & Operational Support
Work closely with Operations, Quality, Training, and Leadership teams
Present WFM insights, trends, and recommendations to leadership using clear presentations
Support new initiatives, rampups, and volume transitions from a WFM perspective
 
Required Skills & Qualifications
Experience
Minimum 5 years of WFM experience supporting voice/contact center operations
Strong handson experience in forecasting, scheduling, queue monitoring, and intraday management
Technical & Analytical Skills
Advanced Microsoft Excel skills (formulas, pivot tables, dashboards, analysis)
Experience creating managementlevel reports and presentations (PowerPoint)
Familiarity with WFM tools and contact center metrics (AHT, shrinkage, SLA, ASA, occupancy)
Soft Skills
Strong analytical and problemsolving skills
Ability to communicate datadriven insights clearly to both operational and leadership audiences
High attention to detail with a proactive, solutionoriented mindset
 
Work Model
100% Work from Office
5 days a week on-site in San Antonio, TX
Flexible to support business hours aligned with voice operations
 
Preferred (Nice to Have)
Experience supporting USbased voice operations
Exposure to largescale or multiqueue contact center environments – Inbound and outbound contact center
Experience working in fastpaced, SLAdriven operations

Workforce Management Analyst1fastpacedN/AFull TImeUnited States

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